Lana Hippern
Shaunavon,SK
Summary
Reliable Hospitality Worker dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Annies Seafood Resturant
07.2023 - 03.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Collaborated with the management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Server/Bartender
Annies Seafood Resturant
03.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
Malibu Resturant
06.2022 - 03.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Dietary Aide
Stratford Retirement Home
10.2022 - 03.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Housekeeper
Stratford Retirement Home
09.2022 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Saint Annes Catholic Secondary School
Clinton ON2022
Skills
- Workplace Safety
- Hospitality Industry Knowledge
- Food Safety Compliance
- Guest Relations
- Quality Control
- Staff Supervision
- Hiring
- Customer Feedback Analysis
- Health and Safety Regulations
- Training and coaching
Certification
- Food Safety Certificate
- Gluten-Free Safety Certificate
- Smart Serve Certificate
Timeline
Front of House Supervisor
Annies Seafood Resturant
07.2023 - 03.2024
Server/Bartender
Annies Seafood Resturant
03.2023 - 03.2024
Dietary Aide
Stratford Retirement Home
10.2022 - 03.2023
Housekeeper
Stratford Retirement Home
09.2022 - 03.2023
Server/Bartender
Malibu Resturant
06.2022 - 03.2024
High School Diploma -
Saint Annes Catholic Secondary School
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