Rick Swain
Daajing Giids,B.C.
Summary
Dynamic and results-oriented Acting Technical Services Coordinator with a proven track record at Parks Canada. Excelled in enhancing team workflows and optimizing SOPs, significantly boosting technical support efficiency. Skilled in asset management and fostering team collaboration, adept at implementing strategic solutions and improving service delivery. Demonstrates exceptional problem-solving abilities and interpersonal communication, ensuring high standards of professionalism and operational excellence.
Overview
35
35
years of professional experience
Work History
Acting Technical Services Coordinator
Parks Canada
04.2021 - Current
- Handled escalated calls for technical support to back up team members.
- Set schedules for preventive maintenance and on-site repairs.
- Arranged installations with associated resource management and schedule coordination.
- Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
- Set schedules for preventive maintenance and on-site repairs
- Established troubleshooting strategies to help team members deal swiftly with common problems
Plumber/Maintenance Supervisor
Parks Canada
04.2009 - Current
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Read blueprints to determine appropriate materials and procedures for each project.
- Cut openings in structures to accommodate pipes and pipe fittings with various power and hand tools.
- Offered guidance and training to junior team members.
- Repaired plumbing systems, components, and equipment.
- Prepared budgets and estimated costs for potential work on piping systems.
- Supervised 5 employees and scheduled shifts.
- Provided guidance to management regarding project bids for onsite improvements.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Tracked and managed department costs for good budget adherence.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Utilized proper tools and materials to adhere to safety guidelines.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Plumber/Foreman
Arksey Plumbing and Heating
01.1990 - 06.1999
- Inspected sewers and piping systems to assess quality and condition.
- Repaired plumbing systems, components, and equipment.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Offered guidance and training to junior team members.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Assisted in recruiting and hiring new construction and extraction workers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Sourced suppliers and purchased necessary materials for work.
Education
No Degree - Plumber/Gas-fitter
BCIT
Burnaby B.C. Canada 1994
High School Diploma -
NorKam Senior Secondary School
Kamloops, BC07.1989
Skills
- Asset Management
- Incident Management
- Relationship Building
- Active Listening
- Goal Setting
- Organizational Skills
- Task Prioritization
- Teamwork and Collaboration
- Implementation planning
- Professionalism
- Attention to Detail
- Team building
- Effective Communication
- Schedule Coordination
- Analytical Thinking
- Problem-Solving
- Continuous Improvement
- Decision-Making
- Risk Assessments
- Interpersonal Skills
- Equipment management
- Schedule Management
- Technical Direction
- Self Motivation
- Multitasking
- Adaptability and Flexibility
- Time management abilities
- Problem-solving abilities
- Problem-solving aptitude
- Written Communication
Languages
English
Professional Working
Timeline
Acting Technical Services Coordinator
Parks Canada
04.2021 - Current
Plumber/Maintenance Supervisor
Parks Canada
04.2009 - Current
Plumber/Foreman
Arksey Plumbing and Heating
01.1990 - 06.1999
No Degree - Plumber/Gas-fitter
BCIT
High School Diploma -
NorKam Senior Secondary School
Similar Profiles
Betcy Babu GeorgeBetcy Babu George
Visitor Facilities Attendant at Parks CanadaVisitor Facilities Attendant at Parks Canada
Grace GreeneGrace Greene
Visitor Experience at Parks CanadaVisitor Experience at Parks Canada
Adya JosephAdya Joseph
Student Heritage Presenter at Parks CanadaStudent Heritage Presenter at Parks Canada