Richard Rodriguez
Los Angeles
Summary
Motivated, bilingual (English/Spanish) professional with a strong background in customer service, safety-focused environments, and emergency services education. Holds an AS in Fire Technology and an AA in Social & Behavioral Science, with hands-on experience working under pressure, communicating clearly, and supporting diverse populations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Member Services Representative
Auto Club of Southern California (AAA)
Montebello
2023.07 - 2025.12
- Managed virtual and physical documentation with strict attention to accuracy, confidentiality, and compliance, supporting detailed record-keeping standards similar to patient care reporting.
- Performed inventory checks before and after shifts to ensure accountability and readiness of materials and equipment.
- Interacted daily with members using clear, calm, and professional communication, assessing needs and resolving concerns efficiently.
- Handled large volumes of cash and financial transactions with precision and integrity.
- Met and exceeded monthly performance goals while maintaining high service quality.
- Ensured members consistently left satisfied and reassured, delivering a patient-centered, empathetic experience.
Bank Teller
Wells Fargo
Los Angeles
2022.12 - 2023.06
- Maintained accuracy and attention to detail while processing high-volume transactions in a regulated environment.
- Protected confidential information and followed established policies to minimize risk and errors.
- De-escalated stressful situations through calm communication and problem-solving.
Server
Olive Garden
Montebello
2021.09 - 2023.04
- Worked efficiently in fast-paced, high-pressure environments requiring constant situational awareness.
- Communicated clearly with guests and team members to ensure safety, satisfaction, and timely service.
- Maintained cleanliness and compliance with health and safety standards.
Server / To-Go / Food Runner
Chili's
Pico Rivera
2020.05 - 2022.03
- Managed multiple priorities simultaneously while maintaining accuracy and professionalism.
- Collaborated closely with team members during peak-volume shifts.
- Demonstrated adaptability and stress tolerance in time-sensitive situations.
Certified Trainer
Raising Cane's
Pico Rivera
2020.03 - 2021.08
- Trained staff on safety procedures, cleanliness, and operational protocols.
- Reinforced compliance with health, safety, and workplace standards.
- Supported leadership by ensuring team readiness during high-demand periods.
Sales Representative
AutoZone
East Los Angeles
2018.11 - 2020.03
- Assessed customer concerns and provided appropriate solutions through effective questioning and communication.
- Maintained accurate cash handling and inventory awareness.
- Built strong public-facing communication skills.
Education
Associate of Science (AS) - Fire Technology
Pasadena City College
Pasadena, CAAssociate of Arts (AA) - Social & Behavioral Science
Pasadena City College
Pasadena, CASkills
- Patient Communication & Compassionate Care
- Emergency Response & Scene Safety Awareness
- Bilingual Communication (English/Spanish)
- Team Collaboration in High-Stress Environments
- Time Management & Multitasking
- Accurate Documentation & Attention to Detail
- Conflict De-escalation & Customer Support
- HIPAA Awareness & Professional Confidentiality
- Basic Computer Skills (Microsoft Office, Data Entry)
Additional Qualifications
- Bilingual: English & Spanish
- Strong physical stamina; comfortable standing, lifting, and working long shifts
- Proven reliability, punctuality, and strong work ethic
Certification
EMT License
Timeline
Member Services Representative
Auto Club of Southern California (AAA)
2023.07 - 2025.12
Bank Teller
Wells Fargo
2022.12 - 2023.06
Server
Olive Garden
2021.09 - 2023.04
Server / To-Go / Food Runner
Chili's
2020.05 - 2022.03
Certified Trainer
Raising Cane's
2020.03 - 2021.08
Sales Representative
AutoZone
2018.11 - 2020.03
Associate of Science (AS) - Fire Technology
Pasadena City College
Associate of Arts (AA) - Social & Behavioral Science
Pasadena City College