Christina Rankin
Calgary,AB
Summary
Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role. Offering strong communication and interpersonal skills with commitment to learning and growing. Brings ability to quickly learn new systems and processes.
Overview
2
2
years of professional experience
4
4
Certification
Work History
Member Services Representative
YMCA Calgary
08.2023 - Current
- Helped about 30 to 60 YMCA customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Day Camp Counsellor
YMCA Calgary
06.2023 - Current
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of 6 to 30 children safely through variety of camp activities.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Self-motivated, with a strong sense of personal responsibility.
Call Center Representative
YMCA Calgary
09.2022 - Current
- Exceeded monthly performance metrics consistently, contributing to the success of YMCA call center operations by taking 20 to 40 calls on average.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Grocery Clerk
FreshCo
06.2022 - 05.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking, handling up to sixty pounds per item without machinery.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Associate's Degree - Journalism / Major in Photojournalism
Southern Alberta Institute of Technology
Calgary, AB06.2026
High School Diploma -
Bowness High School
Calgary, AB06.2024
Skills
- Outdoor education (high school level)
- Emergency response
- Issue identification and resolution
- Activity implementation
- Age-appropriate programming
- Campfire storytelling
- Multitasking and organization
- Customer service skills
- Creative and energetic
- Compassionate communication
- First aid (standard first-aid and CPR)
- Hiking / climbing / swimming / athletics / outdoor experience
Accomplishments
- Attended Media Scrum at NDP Townhall for Naheed Nenshi on Oct 5, 2024 as a professional journalist
Languages
English
Native or Bilingual
Scottish Gaelic
Elementary
Certification
- Google AI Certification
- Google Analytics Certification
- Red Cross First Aid/CPR Certification
- Child Protection Certification
Interests
Backpacking / Camping, Hiking, Free Climbing / Bouldering, Swimming, Running, Theater, Music, Arts and Crafts
Extracurricular activities
- Roller Derby (Team CJRD)
- Adult Choir (YMCA)
Timeline
Member Services Representative
YMCA Calgary
08.2023 - Current
Day Camp Counsellor
YMCA Calgary
06.2023 - Current
Call Center Representative
YMCA Calgary
09.2022 - Current
Grocery Clerk
FreshCo
06.2022 - 05.2023
Associate's Degree - Journalism / Major in Photojournalism
Southern Alberta Institute of Technology
High School Diploma -
Bowness High School
Quote
I always remember an epitaph which is in the cemetery at Tombstone, Arizona. It says: “Here lies Jack Williams. He done his damnedest.” I think that is the greatest epitaph a man can have.
Harry S. Truman
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