Abdirisak Nagash
Ottawa,Ontario
Summary
Client focused individual with 8+ years of experience in utilizing both analytical & people specific skills to reach objectives. This has been done while maintaining a high level of punctuality, efficiency and professionalism.
Overview
14
14
years of professional experience
Work History
Member Services Representative
Planet fitness
12.2023 - Current
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including answering phones, checking members into the system, taking prospective members on tours, signing up new members, assisting the Club Manager in counting out the drawer, facilitating updates to member's accounts, responding to member questions and concerns, and assisting in maintaining the neatness and cleanliness of the club.
Remote Phone Interviewer
Adhoc Research
10.2021 - 01.2022
- Conduct interviews and surveys on various topics by phone, ask questions following pre-established questionnaires, perform data entry, analyze and transcribe information, identify customers' needs, clarify information, provide solutions, and record people's responses directly into a computer database.
Remote Call Centre Representative
Campaign Research Ltd
04.2016 - 05.2019
- Make inbound and outbound calls, read from scripts, perform data entry, analyze and transcribe information, identify customers' needs, clarify information, provide solutions, and communicate assertively and efficiently with clients, peers, supervisors, and managers.
Patient Ambassador
The Ottawa Hospital Cancer Centre
02.2016 - 05.2018
- Assist elderly and/or disabled patients and their families with information on appointments, provide services like wheelchair escort and data entry of health information, approach existing patients in waiting rooms to provide information and answer non-medical questions, and offer assistance with getting coffee/snack/water.
Junior Research Analyst
Royal Mental Health Center
09.2016 - 04.2017
- Provide services to patients and their families suffering from mental health issues, maintain accurate records, conduct literature reviews, organize and analyze data, work with SPSS, perform data entry and report writing, and transcribe and proofread medical/legal documents.
Customer Service Representative & Cashier
Giant Tiger
03.2013 - 06.2015
- Provide services efficiently and quickly, work as Head Cashier and Stock and Produce, answer telephone calls and assist with customer inquiries, assist elderly or disabled customers, handle cash transactions, and verify purchases through the POS system.
Customer Service & Supervisor
Boys & Girls Club
09.2009 - 09.2012
- Provide front desk service, supervise children and assist with homework and ESL practice.
Education
Ontario College Diploma - Practical Nursing - School of Health Studies
Algonquin College
Ottawa, ON10.2023
Bachelor of Arts - Law
Carleton University
Ottawa, ON06.2016
Skills
- Strong interpersonal and problem-solving skills; Can work independently or with a group
- CPR/AED Level C Certification obtained
- Data entry, report writing, analyzing, safeguarding and interpreting of patients medical/legal documents at both The Ottawa Hospital and the Royal Mental Health Center
- Proficient and literate in Microsoft Word, Excel, PowerPoint, Outlook, One Drive, SPSS (EMR), Open Office, Adobe and Five9 and willing to be literate in any new programs/interfaces as needed
- Comfortable, Patient and Respectful while working with the youth, elderly and marginalized
- Completed the Practical Nursing Program at Algonquin College
Languages
English
Native or Bilingual
Somali
Full Professional
Timeline
Member Services Representative
Planet fitness
12.2023 - Current
Remote Phone Interviewer
Adhoc Research
10.2021 - 01.2022
Junior Research Analyst
Royal Mental Health Center
09.2016 - 04.2017
Remote Call Centre Representative
Campaign Research Ltd
04.2016 - 05.2019
Patient Ambassador
The Ottawa Hospital Cancer Centre
02.2016 - 05.2018
Customer Service Representative & Cashier
Giant Tiger
03.2013 - 06.2015
Customer Service & Supervisor
Boys & Girls Club
09.2009 - 09.2012
Ontario College Diploma - Practical Nursing - School of Health Studies
Algonquin College
Bachelor of Arts - Law
Carleton University
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