Richard Gyamfi
Edmonton,AB
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating [Job title] to manage processes effectively.
Overview
6
6
years of professional experience
Work History
Flow Process Assistant
Amazon Fulfillment-YEG2
03.2023 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Process Assistant
Amazon Fulfillment Center YYZ4
09.2019 - 03.2023
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Monitored and reported on process performance to verify compliance with established standards.
Associate
Amazon Fulfillment Center -YYZ4
09.2017 - 09.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Diploma - Nursing
Komfo Anokye Nursing Nursing Training School
Kumasi- Ghana 05.2016
Skills
- Supervision and Leadership
- Research
- Decision-Making
- Customer Relations
- Time Management
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Flow Process Assistant
Amazon Fulfillment-YEG2
03.2023 - Current
Process Assistant
Amazon Fulfillment Center YYZ4
09.2019 - 03.2023
Associate
Amazon Fulfillment Center -YYZ4
09.2017 - 09.2019
Diploma - Nursing
Komfo Anokye Nursing Nursing Training School
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