Amandeep Sandhu
St Thomas,ON
Summary
An accomplished and ambitious individual with a passion to grow managerial skills and contribute to the success of an organization
Overview
6
6
years of professional experience
Work History
FLOW PROCESS ASSISTANT
AMAZON FULFILLMENT CENTER
01.2024 - Current
- Manages IB flow with expert control, ensuring the shift achieves targeted goals
- Worked with several PAs across the shift to develop their talent Developed AA” s into advanced and critical roles
- Leverages leadership from each process path to ensure targets are met
- Assist leadership in executing the plan and ensuring that staffing is appropriate across the department
- Maintain coordination between different IB paths (IB Dock, Receive, Stow)
- One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following standard work practice keeping safety & Quality in mind
- Monitoring and mentoring of associates on productivity, quality and safety
- I provide as needed assistance and tasks for the department allocation, meeting facilitation, work assignment, and liaison with internal and external suppliers
- Providing vacation coverage for Area Managers
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Fully understanding workflow and daily production goals
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety AND LPAC initiatives
- Referring all job injuries immediately to area manager
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Filling in as needed with production duties
Associate Team Leader
Collection Group of Canada Inc.
02.2022 - 07.2024
- Maintaining or achieving an ideal service level of at least 70% per day, while also ensuring that 70% of calls are answered within 30 seconds
- Effectively managing agent efficiency by monitoring and maintaining a 65-68% efficiency rate, managing agents' breaks and lunch schedules, and adjusting their shifts as necessary
- Collaborating with other team leaders and managers to support agents and maximize customer satisfaction
- Ensuring that agents understand and comply with the company's objectives, standards, and policies, and taking corrective action (written or verbal) as necessary for issues such as attendance, inappropriate call behavior, or consistently low performance
- Continuously motivating agents to work as a team and improve their month-to-date conversion rates
- Creating an open and friendly environment where agents can ask questions and resolve issues
- Handling escalation calls promptly and professionally
Customer Service Representative
Collection Group of Canada Inc.
06.2021 - 01.2022
- Contact customers with outstanding balances and negotiate payment terms and schedules that align with company policies and procedure
- Proactively address customer objections related to payment and suggest available payment options that are flexible and customer-friendly
- Accept payments over the phone via credit card or other agreed-upon payment methods
- Assist customers seeking to avoid further debts by negotiating extended payment plans and providing guidance on the best course of action
- Use software to document and maintain detailed notes regarding conversations with customers, payment arrangements, and outcomes
- Offer clients multiple payment options and facilitate the prompt repayment of balances
- Collaborate with management and team members to develop methods and strategies to optimize the rate of customers agreeing to repay their debts while ensuring customer satisfaction
Customer Service Representative
Alio Health
11.2020 - 05.2021
- Establish and maintain regular communication with provider representatives, third-party entities, and pharmacy staff through phone calls and other appropriate channels
- Assist physician office staff and patients in completing and submitting necessary forms and program applications to ensure compliance with program requirements
- Maintain an updated and accurate customer database, including personal and product information, for easy access to clients' needs
- Deliver exceptional customer service to internal and external customers, resolving inquiries or complaints in a timely and accurate manner and escalating issues when appropriate
- Provide support to other team members as needed to ensure optimal productivity and team performance
- Contribute to improving company productivity by providing additional assistance during times of high customer demand
Customer Service Representative
HDFC BANK (INDIA)
12.2018 - 12.2019
- Possess in-depth knowledge of banking products and services and respond to all inquiries accurately and efficiently
- Enhance the overall banking experience of customers by ensuring prompt attention and resolution to all their concerns and issues
- Ensure strict compliance with the bank's policies, procedures, code of conduct, and regulatory guidelines in the discharge of duties
- Inform and suggest new banking products and services to customers to meet their financial needs
- Provide customers with account status updates and balances
- Open new bank accounts according to established rules and guidelines
- Develop and implement effective strategies to promote the bank's products and services to increase customer satisfaction
- Collaborate with other bank departments to provide assistance and support in resolving customer issues
- Participate in marketing and awareness campaigns to increase the bank's customer base
- Foster positive relationships with customers, promptly attend to their inquiries, and provide solutions to their problems to ensure maximum satisfaction
- Ensure the confidentiality and security of customers' information
- Handle financial and marketing transactions in accordance with established procedures
- Escalate complex customer complaints and challenges to the appropriate authorities for resolution
- Continuously update skills and knowledge by participating in professional training, courses, and other development opportunities, and contribute acquired knowledge to the bank's growth and development
Education
INFORMATION OF SYSTEM AND BUSINESS ANALYSIS -
NORTHEN COLLEGE AT PURES-TORONTO
SCARBOROUGH05.2018
Masters of Computers Applications -
Panjab University Chandigarh
CHANDIGARH 04.2017
Skills
- Customer Service
- Reliability
- Work Ethic
- Positive Attitude
- Quick Learner
- Database Management
Keystrengthsandskills
- Over 7 years of experience in providing exceptional customer service.
- Proficient in Microsoft Office Suite, including advanced skills in Excel, Word, and PowerPoint.
- Strong communication skills, both written and verbal, developed through preparing reports, writing research work, and presentations.
- Ability to multitask and adapt to shifting demands and changing priorities.
- Reliable, honest, punctual, and possessing a strong work ethic.
- Positive attitude, quick learner, and willing to meet new challenges.
- Fluent in English, Hindi, and Punjabi.
Languages
English
Full Professional
Timeline
FLOW PROCESS ASSISTANT
AMAZON FULFILLMENT CENTER
01.2024 - Current
Associate Team Leader
Collection Group of Canada Inc.
02.2022 - 07.2024
Customer Service Representative
Collection Group of Canada Inc.
06.2021 - 01.2022
Customer Service Representative
Alio Health
11.2020 - 05.2021
Customer Service Representative
HDFC BANK (INDIA)
12.2018 - 12.2019
INFORMATION OF SYSTEM AND BUSINESS ANALYSIS -
NORTHEN COLLEGE AT PURES-TORONTO
Masters of Computers Applications -
Panjab University Chandigarh
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