RICHARD DEBLASIO
Airdrie,Canada
Summary
Experienced professional seeking a challenging career in eye care. Skilled in business, customer service, management, and human relations in the medical and retail industries. Over 21 years of direct public interaction. Proficient in troubleshooting, problem-solving, and computer skills including database work, Microsoft Word, PowerPoint, Outlook, and Excel. Excellent time management and exceptional communication and interpersonal skills. Proven track record of providing strong leadership and outstanding customer service.
Overview
15
15
years of professional experience
Work History
Assistant Manager
LensCrafters
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Clinic Manager
Blink Eyewear
09.2020 - 04.2023
- Coordinating staff tasks, scheduling and training
- Managed and tracked frame stock through regular meetings with reps.
- Handled frame and lens returns.
- Handled all required optical responsibilities such as pre-testing and dispensing.
Co-Owner / Operations Manager
Boardwalk Burgers Fries Shakes
05.2018 - 10.2019
- Control all aspects of the business
- Accounting, payroll, staffing, food orders, restaurant maintenance etc
- Active “on the ground” leader helping with day to day restaurant duties, assisting with cooking, helping the front staff with orders and ensuring smooth, efficient restaurant operations
- Responsible for all advertising, social media campaigns etc
- Primary trainer for the staff providing education in proper operations and customer service
- Building strong relationships with the community and neighboring businesses
Optometric Assistant / Dispensary Manager
Crowfoot Vision Centre
01.2013 - 05.2018
- Team manager for customer relations and customer service training
- Perform pre-testing on all patients prior to examination with the doctor
- Problem solving within a very fast pace environment
- Manage Patient files and set up appointments
- Educate patients on glasses, contacts and other available options
- In charge of dispensary and optical training for all staff
Surgical / Clinical Counselor
Lasik MD Calgary
12.2009 - 01.2013
- Established rapport with clients to streamline understanding their needs.
- Perform screening tests on clients prior to surgery
- Provide quotes and information prior to surgery
- Counsel clients and re assure them before going through with the procedure
- Provide sedative and financing options as well as finance applications working with Desjardins
- Work closely with a tightly knit group of surgeons, doctors and counselors to provide an efficient and memorable experience for all clients
Education
Bachelor’s Degree - Psychology
University of Calgary
05.2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Languages
English
Full Professional
Timeline
Assistant Manager
LensCrafters
01.2024 - Current
Clinic Manager
Blink Eyewear
09.2020 - 04.2023
Co-Owner / Operations Manager
Boardwalk Burgers Fries Shakes
05.2018 - 10.2019
Optometric Assistant / Dispensary Manager
Crowfoot Vision Centre
01.2013 - 05.2018
Surgical / Clinical Counselor
Lasik MD Calgary
12.2009 - 01.2013
Bachelor’s Degree - Psychology
University of Calgary
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