RICHAL PATEL
Calgary,Canada
Summary
Detail-oriented professional with over 3 years of experience in recruitment and customer service. Skilled in full-cycle recruitment, ATS tools, structured interviewing, and client communication. Seeking to contribute to a dynamic organization focused on efficiency, a people-first culture, and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RCSS
Calgary, AB
02.2024 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Handled currency and credit transactions quickly and accurately.
- Train and onboard new hires on policies, procedures, and POS systems.
- Assign daily tasks to team members, and monitor completion to meet store objectives.
- Followed procedures for safe order preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
Recruiter Executive
Acumen 360
02.2022 - 11.2023
- Collaborated with hiring managers to define role requirements and craft targeted job descriptions.
- Executed full-cycle recruitment for 35+ roles, reducing average time-to-fill to 20 days.
- Proactively sourced and engaged 200+ candidates via LinkedIn, referrals, and niche job boards.
- Conducted structured interviews and assessments, improving quality of hire by 15%.
- Negotiated offers and coordinated onboarding, leading to a 98% offer acceptance rate.
- Maintained candidate records and pipelines using ATS tools and recruitment tracking sheets.
Education
Master of Commerce - Human Resources Management
The Maharaja Sayajirao University of Baroda
Vadodara01.2022
Bachelor of Commerce - Accounts
The Maharaja Sayajirao University of Baroda
Vadodara01.2020
Skills
- Talent acquisition and recruitment
- Expert in Microsoft Outlook, Word, Excel, and PowerPoint
- Team collaboration and leadership
- ATS (Applicant Tracking System)
- Documentation and record-keeping
- Cross-functional team communication
- Training development aptitude
- Verbal and written communication
- Inbound and outbound calling
Certification
- CPHR -Chartered Professional In Human Resources, Alberta (Pursuing)
Timeline
Customer Service Representative
RCSS
02.2024 - Current
Recruiter Executive
Acumen 360
02.2022 - 11.2023
Master of Commerce - Human Resources Management
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce - Accounts
The Maharaja Sayajirao University of Baroda
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