Richa Pruthi
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Telesales Agent
Rogers (Together With Shaw)
04.2023 - 07.2024
- Expanded client base through targeted prospecting efforts, generating new leads for the company's different products or services such as Broadband Internet and Video cable TV.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered calls, took messages, and transferred calls to correct individuals.
- Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
Sales Associate
Shaw Direct
07.2022 - 07.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant satellite products and TV services experience.
Security Guard
Garda World – Edmonton International Airport
12.2021 - 07.2022
- Manage access as well as access cards through the computer system
- Camera surveillance of access gates and parking barriers
- Greet customers and register visitors as needed
- Cleared the Transport Canada RAIC clearance (Red Pass Holder).
Manager
Bell Mobility
06.2020 - 07.2022
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Achieved agreed upon sales targets and outcomes within schedule
- Reached out to customer leads through cold calling.
Manager
Savoys Express
07.2019 - 07.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Led and directed team members on effective methods, operations and procedures
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Managing the inventory, and the cash flow of the branch
- Creating competitive targets for employees.
Supervisor
Tim HORTONS
08.2017 - 07.2019
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
Retail Sales Associate
Metalsmith Sterling
02.2018 - 02.2019
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
- Cleaned jewelry cases each day by dusting and using glass cleaner
- Delivered exceptional customer service and supported positive brand experience.
Education
Bachelor in Business Management - Management
NAIT
12.2017
Skills
- Target Achievement
- Persuasion techniques
- Adaptability and Dependability
- Professional Communication
- Inbound and outbound calls
- Strategic Decision-Making
Languages
English
Full Professional
Timeline
Telesales Agent
Rogers (Together With Shaw)
04.2023 - 07.2024
Sales Associate
Shaw Direct
07.2022 - 07.2024
Security Guard
Garda World – Edmonton International Airport
12.2021 - 07.2022
Manager
Bell Mobility
06.2020 - 07.2022
Manager
Savoys Express
07.2019 - 07.2020
Retail Sales Associate
Metalsmith Sterling
02.2018 - 02.2019
Supervisor
Tim HORTONS
08.2017 - 07.2019
Bachelor in Business Management - Management
NAIT
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