Richa Arora
16 Kiskadeee Dr, Etobicoke, ON,Canada
Summary
Seeking a Part-time Job as Store Assistant. Aspiring to work with an Organization that offers Conducive environment to Constantly upgrade my knowledge and skills and contribute towards organizational goals. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
10
10
years of professional experience
Work History
Front Desk Assistant/Head Cashier
Woodbine Hotel And Suites
06.2024 - 08.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Assistant Manager
The British IELTS Academy India
04.2014 - 04.2024
- Welcome assessors, examinees, and visitors warmly, ensuring their needs are met with the highest standard of customer service.
- Efficiently handle check-in procedures for examinees, promptly notify assessors, and ensure completion of all necessary service forms, including consent forms and photo ID verification.
- Professionally answer incoming calls, redirecting them as necessary and ensuring all messages are attended to promptly.
- Keep all relevant parties informed of any changes to appointments or schedules.
- Manage post-service tasks such as uploading service forms, coordinating transportation for examinees, and ensuring dictations are sent to transcriptionists.
- Develop a strong understanding of the academy's facilities and procedures to effectively assist callers and provide general information.
- Maintain strict confidentiality regarding personal information and health data.
- Generate daily reports to organize upcoming services, ensuring all necessary forms are prepared and chaperones are assigned as required.
- Produce daily reports to facilitate follow-up on service outcomes.
- Ensure reception equipment is operational, with necessary supplies stocked and service personnel contacted when needed.
- Undertake cross-functional responsibilities as assigned and assist with other duties as required within the scope of the role.
Education
Associate of Science - Amritsar DIPS College OF Education, India
Bachelor of Education (B.Ed Math's & Science)
Punjab, India01-2014
Bachelor of Science - Hans Raj Mahila Maha Vidyalaya, India
Bachelor of (Math's Physics & Computer Science)
Punjab, India01-2007
Skills
- Strong Communication
- Customer service orientation
- Problem-solving
- Professionalism
- Adaptability
- Multitasking
Languages
English
Professional Working
Timeline
Front Desk Assistant/Head Cashier
Woodbine Hotel And Suites
06.2024 - 08.2024
Assistant Manager
The British IELTS Academy India
04.2014 - 04.2024
Associate of Science - Amritsar DIPS College OF Education, India
Bachelor of Education (B.Ed Math's & Science)
Bachelor of Science - Hans Raj Mahila Maha Vidyalaya, India
Bachelor of (Math's Physics & Computer Science)
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