ABHILASH VALIYA VEETIL
Guelph,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front desk operator
Royal Inn & Suites, Royal Inn & Suites Hotel
2022.07 - 2024.08
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Machine Operator
Linamar
2023.02 - Current
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
Post-Degree Certificate - Applied Manufacturing Management -Welding
CONESTOGA COLLEGE
08.2023
Bachelor of Technology - Mechanical Engineering
North Malabar Institute of Technology
07.2019
Skills
- Scheduling appointments
- Room assignments
- Guest Relations
- Credit and cash payments
- Registration processing
- Guest Services
- Cash Handling
- Mail and packages
- Customer Service
- Front Desk Management
- AutoCAD
- Engineering calculations
Languages
English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Software
MS 365
AUTOCAD
SOLIDWORKS
Availability
Flexible to work any shift
Timeline
Machine Operator
Linamar
2023.02 - Current
Front desk operator
Royal Inn & Suites, Royal Inn & Suites Hotel
2022.07 - 2024.08
Post-Degree Certificate - Applied Manufacturing Management -Welding
CONESTOGA COLLEGE
Bachelor of Technology - Mechanical Engineering
North Malabar Institute of Technology
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