Summary
Overview
Work History
Education
Skills
Certification
TECHNICAL PROFICIENCY
Languages
Timeline
Generic
RICHA AGARWAL

RICHA AGARWAL

Kamloops

Summary

Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Sun Valley Containers
08.2024 - 04.2025
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Handling incoming calls, scheduling appointments, managing email correspondence, and ensuring messages are directed to the appropriate person.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.

Supervisor

Tim Hortons
02.2023 - 07.2024
  • Providing friendly and efficient service to customers, taking their orders, and ensuring their satisfaction.
  • Cash Handling: Operating the cash register, handling cash transactions accurately, and ensuring proper accounting of sales.
  • Collaborating with the team: Working closely with other team members to ensure smooth operations and efficient service.
  • This involves coordinating tasks, communicating effectively, and supporting colleagues as needed.

Customer service representative

Staples
02.2022 - 02.2023
  • Order processing: Helping customers with online or in-store orders, including placing orders, tracking shipments, and coordinating product returns or exchanges.
  • Assisting with resolving any billing or payment-related inquiries.
  • Product knowledge: Developing a deep understanding of Staples' product offerings to provide accurate and helpful information to customers.
  • Staying up to date with new products, promotions, and sales to effectively assist customers in making informed decisions.
  • Promoting services: Informing customers about Staples' services, such as printing and copying, technology repairs, or business solutions.

Food Service Worker

Tim Hortons
07.2021 - 02.2022
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Developed strong customer relationships to support satisfaction and loyalty.

Restaurant Manager

Brijwasi Food and Sweets
06.2019 - 03.2021


  • Adjust menu prices and food preparation techniques to fit the restaurant's budget.
  • To calculate labor costs, track revenues.
  • Track employee performance
  • Arrange and plan the day's activities.
  • Choose the services that will be provided and put operating processes into place.
  • Maintain cash balances and fill out balance sheets, cash reports, and other paperwork.
  • Create a budget to figure out how much food, ingredients, booze, and cleaning and kitchen supplies will cost.
  • Examine the budget to increase and sustain the restaurant's earnings.
  • Review performance
  • The price of goods and services
  • Enforce liquor laws and regulations at the provincial and territorial levels.
  • Maintain and arrange your inventory.

Education

Post Bachelor Diploma - Finance

Thompson River University
08.2023

Bachelor - Investment Management

Thakur College of science and commerce
01.2019

Skills

  • Negotiation
  • Critical Thinking
  • Communication Skills
  • Persistence
  • Excellent Focus
  • Attention to detail
  • Ability to Multi task
  • Strong Communication skills

Certification

  • Serve Safe International (food safety)
  • Valid BC Class 5 Driver's Licence
  • Emergency First Aid – Level 1 (Valid)
  • Serve it Right (Valid)

TECHNICAL PROFICIENCY

  • Microsoft Office 365 (Word, Excel, Outlook, Teams)
  • Adobe Acrobat & PDF Editor
  • Basic Familiarity with Sage Accounting

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Administrative Assistant

Sun Valley Containers
08.2024 - 04.2025

Supervisor

Tim Hortons
02.2023 - 07.2024

Customer service representative

Staples
02.2022 - 02.2023

Food Service Worker

Tim Hortons
07.2021 - 02.2022

Restaurant Manager

Brijwasi Food and Sweets
06.2019 - 03.2021

Bachelor - Investment Management

Thakur College of science and commerce

Post Bachelor Diploma - Finance

Thompson River University

Similar Profiles

CREATE PROFILE
RICHA AGARWAL