Ricardo Hyatt
Scarborough,ON
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills as necessary. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
6
6
years of professional experience
Work History
Tour Guide/Driver
Jamaica Union of Travellers Association (JUTA)
Montego Bay, Jamaica
12.2022 - 03.2023
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 28 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Managed bookings, reservations and payments for tours.
- Responded promptly to emails from potential customers inquiring about available tours.
Truck Driver
Ricky's and Jay's Trucking Service's
Montego Bay, Jamaica
08.2021 - 12.2022
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
Housekeeping Supervisor
Royalton Negril Resort and Spa
Negril, Jamaica
02.2019 - 08.2021
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Prepared and sent hours requests and payroll reports on time. Ensured proper processing of payroll for overtime, vacation, sick days and other deductions. Exercised strong attention to detail and data confidentiality.
- Handle telephone calls and Respond to emails
- Manage expenditure and budget for the department, monitored inventory levels and ordered supplies as necessary.
Houseman
Royalton Negril Resort and Spa
Negril, Jamaica
01.2017 - 02.2019
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Reported any damages or repairs needed to the maintenance supervisor.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Stocked housekeeping carts with supplies before each shift.
- Assisted Housekeepers in changing bed linens when needed.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
- Provided assistance with moving furniture or heavy objects when necessary.
- Collected and removed trash from rooms.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Education
Some College (No Degree) - Tourism And Hospitality
Rhodes Hall High School CAP
Hanover, JamaicaHigh School Diploma -
Rhodes Hall High School
Hanover, Jamaica06-2011
Skills
- Microsoft Office expertise
- Payroll Clerk
- Filling
- Inventory Control
- Leadership skills
- Technological skills
- Critical Thinker
- Graphics design
Timeline
Tour Guide/Driver
Jamaica Union of Travellers Association (JUTA)
12.2022 - 03.2023
Truck Driver
Ricky's and Jay's Trucking Service's
08.2021 - 12.2022
Housekeeping Supervisor
Royalton Negril Resort and Spa
02.2019 - 08.2021
Houseman
Royalton Negril Resort and Spa
01.2017 - 02.2019
Some College (No Degree) - Tourism And Hospitality
Rhodes Hall High School CAP
High School Diploma -
Rhodes Hall High School
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