Rianna Vocal-Maglalang
Customer Service
San Francisco
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Language
8
8
years of professional experience
Work History
Live Chatter
LIV Management
06.2024 - 07.2025
- Acting as the model on a social media platform and socializing with their subscribers via chat.
- Promoted and sold model's content through engaging interactions with subscribers.
- Demonstrated respect and friendliness, providing assistance to enhance subscriber satisfaction.
Content Moderator for Meta
TaskUs
10.2022 - 03.2023
- Reviewed user-generated content for compliance with community standards and policies.
- Identified and flagged inappropriate content, ensuring platform safety and user protection.
CSR for Spotify
Concentrix
05.2017 - 10.2021
- Assisted customers with concerns or questions regarding Spotify services and accounts.
- Addressed customer inquiries through various communication channels, contributing to improved satisfaction.
CSR for Bell Canada
Quantrics
07.2018 - 10.2020
- Resolved customer inquiries through CRM systems, increasing satisfaction and fostering loyalty.
- Assisted customers with concerns regarding phone services, ensuring clear communication and support.
- Handled escalated calls, delivering satisfactory resolutions that benefited both customers and the company.
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Antipolo, Rizal, Philippines 04.2001 -
Skills
Customer Service
Bilingual communication
Great listening and communication skills
Detail-oriented under pressure
Computer Literacy
Employee engagement
Timeline
Live Chatter
LIV Management
06.2024 - 07.2025
Content Moderator for Meta
TaskUs
10.2022 - 03.2023
CSR for Bell Canada
Quantrics
07.2018 - 10.2020
CSR for Spotify
Concentrix
05.2017 - 10.2021
Bachelor of Science - Psychology
Our Lady of Fatima University
04.2001 -