Beryl Grace Bascon
Edmonton,AB
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills.
Overview
7
7
years of professional experience
Work History
Virtual Assistant (Live Chatter)
Confidential Recruitment
04.2024 - 08.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Customer Service Representative
Office Partners 360
11.2020 - 04.2024
- Handled escalated 140 emails per shift efficiently, finding satisfactory resolutions for both customers and the company alike
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
ESL Tutor
Acadsoc
11.2019 - 08.2020
- Adapted lessons to accommodate students with diverse cultural backgrounds, learning abilities, and prior experience in English language instruction
- Developed strong rapport with students by actively participating in extracurricular activities related to English language learning
- Created engaging presentations and visual aids to support student understanding of complex language concepts
- Enhanced students' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
Assistant to the Psychologist (Intern)
Philippine Mental Health Association-Cebu Chapter
12.2017 - 02.2018
- Interviewed trauma victims
- Set up new patient records and health histories
- Provided patient care under the supervision of a licensed psychologist
- Performed behavior observations to better diagnose a patient's needs and create a treatment plan.
Assistant to the Guidance Counselor (Intern)
Cebu Normal University
09.2017 - 11.2017
- Assisted the guidance counselor with stress debriefing on college students
- Helped students develop their academic accomplishments
- Assisted in helping students identify career goals
- Greeted students with a friendly spirit and a helpful attitude.
HR Receptionist (Intern)
Telstra/TeleTech
07.2017 - 08.2017
- Worked as an energetic receptionist, using solid administrative skills to enhance company performance
- Wrote reports from dictation and reported to my superiors with said information
- Made copies, sent emails, made phone calls, and researched assignments for superiors
- Organized employees' information and files
- Approached each work day with enthusiasm and a wonderful work ethic.
Education
Bachelor of Science - Psychology
Southwestern University - PHINMA
Philippines03.2018
High School Diploma -
Saint Francis Academy
Philippines04.2011
Bachelor of Science in Nutrition and Dietetics -
University of San Carlos
Talamban, Cebu City03.2015
Diploma - Human Resources Management
Northern Alberta Institute of Technology
Edmonton, ABSkills
- Computer literate
- Sales
- Customer Service
- Time Management
- Communication Skills
- Analytical Thinking
- Complex Problem Solving
- Document Preparation
- Social Media Updating
- File Organization
Personal Information
- Place of Birth: Balamban, Cebu
- Date of Birth: 06/14/94
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
Mario Lennel Carmona, 09214734138, Office Partners 360
Languages
English
Full Professional
Timeline
Virtual Assistant (Live Chatter)
Confidential Recruitment
04.2024 - 08.2024
Customer Service Representative
Office Partners 360
11.2020 - 04.2024
ESL Tutor
Acadsoc
11.2019 - 08.2020
Assistant to the Psychologist (Intern)
Philippine Mental Health Association-Cebu Chapter
12.2017 - 02.2018
Assistant to the Guidance Counselor (Intern)
Cebu Normal University
09.2017 - 11.2017
HR Receptionist (Intern)
Telstra/TeleTech
07.2017 - 08.2017
Bachelor of Science - Psychology
Southwestern University - PHINMA
High School Diploma -
Saint Francis Academy
Bachelor of Science in Nutrition and Dietetics -
University of San Carlos
Diploma - Human Resources Management
Northern Alberta Institute of Technology
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