Rianna Leon Guerrero
Vallejo
Summary
I have six years of experience in customer service and team support, with a passion for working with youth. I’m currently pursuing a Bachelor’s in Social Work at San Francisco State University and am excited to bring my communication and leadership skills as a way of connecting with community.
Overview
6
6
years of professional experience
Work History
Senior Boutique Specialist
Nespresso
06.2023 - Current
- Consistently exceeded monthly sales goals by building rapport with clients and offering exceptional service at every touchpoint.
- Assisted in planning and executing successful in-store events to promote new collections and increase foot traffic.
- Acted as a brand ambassador, promoting Nespresso's sustainability values and coffee expertise.
- Conducted product demonstrations and coffee tastings to guide customers in selecting the ideal coffee machine and blend for their needs.
Childcare Volunteer
A Helping Hand
08.2023 - 09.2023
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Maintained clean and organized play area, ensuring hygienic environment for children.
- Built strong, trusting relationships with children by being a consistent, caring presence.
General Manager
Quickly Bubble Tea
07.2019 - 05.2023
- Transitioned from Barista to General Manager; led operations, staffing, and profitability improvements.
- Formulated policies and procedures to streamline operations.
- Recruited and trained new teams members, establishing a culture of quality service and accountability.
- Developed menu knowledge and customized drink orders to match diverse customer preferences.
Education
Jesse M. Bethel High School
Vallejo, CABachelor of Science - Social Work
San Francisco State University
San Francisco, CA05-2027
Associate of Arts - Communications
Solano Community College
Fairfield, CA05-2025
Skills
- Goal oriented
- Teamwork and collaboration
- Problem-solving
- Strong communication and interpersonal skills
Timeline
Childcare Volunteer
A Helping Hand
08.2023 - 09.2023
Senior Boutique Specialist
Nespresso
06.2023 - Current
General Manager
Quickly Bubble Tea
07.2019 - 05.2023
Jesse M. Bethel High School
Bachelor of Science - Social Work
San Francisco State University
Associate of Arts - Communications
Solano Community College
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