Ria Caitlin Cruz
Scarborough,ON
Summary
Motivated Customer Service Professional experienced in supporting co-workers and clients through effective communication and organizational skills. Delivered exceptional front desk operations by greeting guests, routing correspondence, and resolving issues promptly. Focused on contributing to company growth through strong interpersonal abilities and a disciplined approach in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Receptionist
Amico Group of Companies
Richmond Hill, Ontario
04.2023 - Current
- Greeted visitors and clients warmly, creating a positive first impression.
- Welcomed visitors and handled phone calls across divisions, managed correspondence, performed inventories, and procured supplies to maintain a professional work environment.
- Processed incoming and outgoing mail efficiently and accurately.
- Maintained office supplies inventory and ordered replacements as needed.
- Ensured a clean and organized reception area for a positive first impression.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Accounts Payable
Amico Group of Companies
Richmond Hill, Ontario
08.2022 - 04.2023
- Managed the accounts payable process ensuring accuracy and timeliness of payments.
- Investigated discrepancies in accounts payable invoices related to inventory purchases.
- Reviewed all invoices for accuracy before submitting them to Accounts Payable.
- Processed accounts payable transactions in accordance with company policies and procedures.
- Processed accounts payable invoices ensuring timely payments while adhering to company policies.
- Prepared invoices for payment processing by accounts payable department.
Receptionist/Administration
Enbridge Inc.
Calgary, Alberta
01.2019 - 12.2021
- Greeted and assisted visitors, ensuring a welcoming environment at corporate headquarters.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Answered phone calls and emails, organized meetings and events, including catering, managed data in spreadsheets, and maintained up-to-date records.
- Coordinated meeting schedules and room bookings for staff and external clients.
- Monitored workplace for suspicious activities to maintain safety and security.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Receptionist/Keyholder
Fabutan Inc.
Calgary, Alberta
01.2018 - 12.2020
- Greeted and welcomed guests, directed clients to designated rooms, answered phone calls, booked appointments, maintained neat reception area, and addressed customer inquiries.
- Greeted and assisted clients upon arrival, ensuring a welcoming environment.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Managed appointment scheduling using company software for efficient time management.
Sales Associate
Hudson’s Bay
Calgary, Alberta
01.2017 - 12.2019
- Assisted customers with product selections and inquiries.
- Processed sales transactions accurately and efficiently at point of sale.
- Promoted products, managed cash transactions, processed exchanges and refunds, ensuring a positive shopping experience.
- Maintained organized merchandise displays to enhance the shopping experience.
Volunteer Receptionist
The Hub
Toronto, Ontario
01.2012 - 12.2012
- Greeted and assisted visitors with inquiries and directions.
- Managed phone calls, directing them to appropriate staff members.
- Scheduled appointments and maintained the calendar for office meetings.
- Facilitated food distribution and provided client assistance while managing inventory to ensure efficient operations.
Personal Support Worker
Hellenic Home for the Age
Toronto, Ontario
01.2009 - 12.2010
- Supported clients in daily personal care tasks and living activities, prepared nutritious meals, monitored health indicators, and delivered emotional support in collaboration with healthcare professionals.
- Assisted residents with daily living activities and personal hygiene needs.
- Provided emotional support and companionship to elderly residents.
- Followed care plans developed by healthcare professionals for each resident.
Education
Diploma & Certificate - Personal Support Worker
Everest College
01-2009
Skills
- Customer service
- Communication
- Organizational skills
- Multitasking
- Interpersonal skills
- Data management
- Effective communication
- time management
- team collaboration
- data protection
- administrative assistance
- Mail distribution
Timeline
Receptionist
Amico Group of Companies
04.2023 - Current
Accounts Payable
Amico Group of Companies
08.2022 - 04.2023
Receptionist/Administration
Enbridge Inc.
01.2019 - 12.2021
Receptionist/Keyholder
Fabutan Inc.
01.2018 - 12.2020
Sales Associate
Hudson’s Bay
01.2017 - 12.2019
Volunteer Receptionist
The Hub
01.2012 - 12.2012
Personal Support Worker
Hellenic Home for the Age
01.2009 - 12.2010
Diploma & Certificate - Personal Support Worker
Everest College