Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
Open To Work

Rhonda Frondall

High River,AB

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Personal Banking AssociateCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: High River, AB, CAHigh River, AB
Open to relocation: No

Salary Range

$45000/yr - $55000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsPersonal development programsCareer advancement

Summary

Dynamic banking professional with expertise in client retention strategies and financial product sales. Proven track record in resolving customer complaints and maintaining cash handling accuracy.

Experienced with client relationship management and financial product offerings. Utilizes deep understanding of banking protocols to provide excellent customer support. Knowledge of handling transactions and advising clients on financial solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

Bank of Montreal
Claresholm, AB
01.2024 - 07.2025
  • Assisted clients with account inquiries and transactions to enhance customer satisfaction.
  • Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
  • Participated in training sessions to stay updated on new financial products and industry trends.
  • Resolved customer complaints promptly, fostering positive relationships and retention rates.
  • Maintained accurate records of client interactions and transactions in banking systems for audit purposes.
  • Conducted regular account reviews to ensure compliance with banking regulations and policies.
  • Educated customers on banking products and services, tailoring solutions to meet individual needs.
  • Collaborated with team members to improve service delivery and streamline operational processes.

Customer Service Representative

Bank of Montreal
High River, AB
03.2011 - 12.2024
  • Resolved customer inquiries, ensuring satisfaction through effective communication and problem-solving skills.
  • Processed account transactions accurately, maintaining compliance with banking policies and procedures.
  • Collaborated with team members to enhance service delivery and optimize customer experience.
  • Trained new staff on customer service protocols, promoting a cohesive team environment.
  • Analyzed customer feedback to identify trends and recommend improvements to services offered.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Mutual Funds

IFSE Institute
Toronto, ON
06-2024

High School Diploma -

Senator Riley High School
High River, AB
06-1987

Skills

  • Branch operations
  • Cash handling accuracy
  • Credit analysis
  • Anti-money laundering
  • Client retention strategies
  • Financial product sales
  • Investment advising
  • Cross-selling proficiency
  • Digital banking platforms
  • Team collaboration
  • Relationship building
  • Teller experience
  • Account openings

Languages

English
Native or Bilingual

Certification

  • Canadian Investment Funds Course Training - June 2024

Interests

  • Gardening
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I participate in low-impact exercises to strengthen core muscles
  • Watching Movies and TV Shows
  • Outdoor Recreation

Timeline

Personal Banking Associate

Bank of Montreal
01.2024 - 07.2025

Customer Service Representative

Bank of Montreal
03.2011 - 12.2024

Mutual Funds

IFSE Institute

High School Diploma -

Senator Riley High School

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Rhonda Frondall