Rhiannon McRae
St. Catharines,ON
Summary
Dedicated team leader with extensive experience in training and empowering teams to work independently. Organized, adaptive and professional multitasker.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Session Manager
Delta Bingo and Charitable Gaming
St. Catharines Ontario
08.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Tim Horton’s
St. Catharines
02.2011 - 06.2025
- Developed and implemented team schedules to optimize workflow efficiency.
- Facilitated team meetings to enhance communication and align project goals.
- Assisted in training new staff members on operational procedures and best practices.
- Coordinated inventory management processes to ensure accurate stock levels.
- Monitored daily operations, identifying areas for improvement and cost savings.
- Implemented process improvements that streamlined task execution across departments.
- Provided support in performance evaluations, fostering employee development discussions.
- Resolved customer inquiries promptly, enhancing overall service satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Head Chef
Last Resort Niagara/Monticello Grillehouse And Winebar
Niagara Falls Ontario
03.1994 - 10.2008
- Directed kitchen operations, ensuring high standards of food quality and safety compliance.
- Developed innovative menu items, enhancing customer satisfaction and dining experience.
- Managed inventory control, optimizing supply chain processes for cost efficiency.
- Trained and mentored culinary staff, fostering skill development and teamwork in a fast-paced environment.
- Implemented standard operating procedures, improving kitchen workflow and reducing waste.
- Collaborated with front-of-house teams to ensure seamless service delivery during peak hours.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
Education
Associates - Culinary Arts, Hotel and Restaurant Management
Niagara College
Niagara Falls, ON05.2021
Vocational - Effective Management Skills
Tim Hortons University
Toronto, ON02.2023
Skills
- Food safety regulations
- Scheduling and budgeting
- Regulatory compliance
- Cost reduction
- Leadership qualities
- Process improvements
- Workflow optimization
Certification
Food Handlers certification
Smart Serve certification
Ontario Health and Safety certification
Standard First Aid CPR C + AED certification
Timeline
Session Manager
Delta Bingo and Charitable Gaming
08.2025 - Current
Manager
Tim Horton’s
02.2011 - 06.2025
Head Chef
Last Resort Niagara/Monticello Grillehouse And Winebar
03.1994 - 10.2008
Vocational - Effective Management Skills
Tim Hortons University
Associates - Culinary Arts, Hotel and Restaurant Management
Niagara College