Hi, I’m
NEHA SINGH
Toronto,ON
Summary
Insightful Manager with analytical approach to business planning and day-to-day problem-solving experience, directing and improving operations through effective employee motivational strategies, and strong policy enforcement. Proficient in best practices, market trends, using independent decision-making skills and regulatory requirements of industry operations, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
years of professional experience
Work History
Delta Bingo And Gaming
Session Manager
08.2023 - Current
Job overview
- Performing a variety of duties related to the operation of gaming
- Ensuring compliance with AGCO/OLG/Delta guidelines
- Creating AML- MTL/CDR reports
- Balancing cash sales, processing card returns, entering sales figures and calculating payouts
- Emphasis on accuracy and maintaining a high level of customer service
- Opening/closing the center, supervision of entire operation and incharge of the surveillance
- Assisting Operations Manager in daily activities and in planning of special events.
- Managed over 30 employees and oversee a flow of about 500 - 700 customers each session.
Nucrete Forming Ltd.
Office Administrator
11.2021 - 07.2023
Job overview
- Coordinate office activities and operations to secure efficiency and compliance
- Support budgeting and book keeping procedure
- Manage agendas, travel arrangements and appointments for upper management
- Create and update records and databases with personnel, financial and other data
- Manage phone calls and correspondence
- Assist booking keeping and accounting departments whenever necessary.
The Ritz-Carlton Toronto
In-Room Dining Server
09.2019 - 10.2021
Job overview
- Setting up orders and Banquet Event Order (BEO)
- Delivering guest orders and Amenities
- Anticipating guests wants and needs and to 'wow' them with excellent service
- Following the required steps for the 'Forbes Five Stars' of service
- Following all the service and Brand standards of The Ritz-Carlton and The Marriott.
Hotel X
In-Room Dining Supervisor
05.2018 - 05.2019
Job overview
- Oversee all aspects of daily operation of the hotel's room service department
- Attending to guest calls and complaints in a timely manner
- Organize all documentation for shift work on a daily basis including shift report, daily training topics, requisitions for food and beverage and daily labor report
- Ensure all established standards of service as well as Hotel's standard and policies are met
- Regularly review the Hotel's occupancy, forecast and VIP list and make preparations for each shift accordingly.
- Leading a team of up to 5 - 7 employees each shift.
Executive Hotel Cosmopolitan Toronto
Co-Op as Front Desk Agent
02.2018 - 05.2018
Job overview
- Learned about Daily duties of Front desk agents during each shift of the day
- Check-in, and Check-out guests
- Learned about various functions of the Property Management system
- Making reservations for guests
- Worked with the guest relations department.
Radisson (Scarborough)
Banquet Server and Bartender
10.2017 - 12.2017
Job overview
- Event set-ups
- Serving and Bartending during events
- Managing and organizing inventory for banquet
- Assisting F&B Manager with Banquet Orders
Paramount Fine foods
Food Server and Runner
08.2016 - 10.2017
Job overview
- Assigning best available seats to customers
- Taking orders and helping guests in menu selection
- Stocking inventory
- Working on side station
- Polishing cutlery and glasses
- Manage the beverage station
The Times of India
Reporter/Translator
06.2013 - 08.2014
Job overview
- Translating news reports and information from Hindi to English
- On-the-spot reporting for cultural and local news
- Making news reports
- Reporting news stories to Editors
- Collecting data and information from news sources
Bansal News Channel- Bhopal, India
News Writer
11.2012 - 04.2013
Job overview
- Gathering news through sources
- Taking calls from news reporters
- Writing and editing news reports
- Translating news stories
Education
Seneca Polytechnic, Toronto, ON
Diploma in Business Analytics
12.2024
Evergreen College, Toronto, ON
Diploma in Hospitality Management from Management Studies
02.2019
Makhanlal Chaturvedi University, Bhopal, India
Bachelors Degree from Marketing And Advertising Communications
05.2014
Skills
- Staff Management
- Staff Training and Development
- Proficient in Property Management Systems (PMS) and Point of Sale (POS)
- Research and knowledge of analytical case studies and strategic planning
- Customer Relationship Management (CRM)
- Data Collection, Visualization through Excel and Tableau
- Effective communicator, both verbal and written
- Ability to work efficiently in a high-paced environment while completing deadlines
- Team Leadership
- Complex Problem-Solving
- Time Management
References
Available on request
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Session Manager
Delta Bingo And Gaming
08.2023 - Current
Office Administrator
Nucrete Forming Ltd.
11.2021 - 07.2023
In-Room Dining Server
The Ritz-Carlton Toronto
09.2019 - 10.2021
In-Room Dining Supervisor
Hotel X
05.2018 - 05.2019
Co-Op as Front Desk Agent
Executive Hotel Cosmopolitan Toronto
02.2018 - 05.2018
Banquet Server and Bartender
Radisson (Scarborough)
10.2017 - 12.2017
Food Server and Runner
Paramount Fine foods
08.2016 - 10.2017
Reporter/Translator
The Times of India
06.2013 - 08.2014
News Writer
Bansal News Channel- Bhopal, India
11.2012 - 04.2013
Seneca Polytechnic
Diploma in Business Analytics
Evergreen College
Diploma in Hospitality Management from Management Studies
Makhanlal Chaturvedi University
Bachelors Degree from Marketing And Advertising Communications
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