Rhianhnon Scott
Lancaster Park,AB
Summary
EDUCATION
KEY SKILLS
MS Word
MS excel
Organized
Fast learner
Communication Skills
2018 - 2019
Recently finished my office assistant program with St. Lawrence College online. Several years’ experience handling confidential tasks and making routine office tasks as efficient as possible both within the Canadian Military as civilian workers and outside of it. Was a Union Shop Steward on top of my normal job duties maintaining high standards and achieving company goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Agent
Sutherland Global Services
Lancaster Park, AB
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using Salesforce.
- Responded to customer comments and questions via Chat and email during shifts.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped new Consumer class as acting SME, answering questions
- Provided coaching to new Consumer class on things they missed, and things they did well.
Enumerator
Census Canada
Lancaster Park, AB
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
- Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
- Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
- Contacted assigned citizens through mail, email or phone to obtain and correct census data.
- Compiled and reviewed team questionnaire submissions for completeness and accuracy at end of each day, marking incomplete or problematic surveys for further evaluation.
- Maintained tight deadlines to support attainment of project schedules.
Union Steward
Union 401
Edmonton, AB
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated everyone on contract procedures, administration and interpretation.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Canex Non Public Funds
Edmonton, AB
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Obtained signatures for financial documents and internal and external invoices.
- Collected payments and provided accurate change.
Education
Associate -
Assistant
St. Lawrence College
01.2020
Certification
ABC’s of Computer
Exploring Digital Skills
Word in the Cloud
Note Taking
Dealing with Customer rage
Mental Health Matters
Timeline
Customer Service Agent
Sutherland Global Services
08.2021 - Current
Associate -
Assistant
St. Lawrence College
Sales Associate
Canex Non Public Funds
Union Steward
Union 401
Enumerator
Census Canada