Rheya Sharma
Calgary,Alberta
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Winsport
02.2022 - Current
- Handled cash, charge and account payments to settle guest bills
- Offered guests information about amenities and local attractions to improve experiences
- Facilitated check-in and check-out processes during high-volume periods for the convenience of guests
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Responded to guests, including email, telephone and in-person inquiries
- Resolve guest inquiries, concerns, and complaints promptly and professionally to ensure guest satisfaction
Sales Representative
Halloween Alley
09.2022 - 11.2022
- Assisted in merchandising and inventory management tasks, ensuring products were displayed effectively and stock levels were maintained
- Provided exceptional customer service to clients in a retail environment, demonstrating product knowledge and assisting with purchasing decisions
- Recommended complementary purchases to customers, increasing revenue.
Ticket Scanner
Pumpkins After Dark
09.2021 - 10.2021
- Examined tickets to verify authenticity prior to admission and collected ticket stubs
- Greeted patrons attending a wide range of entertainment events and offered help with finding seats and other needs
- Guided patrons to exits or provided directions to locations outside of the theatre
- Collected admissions tickets, verifying their accuracy and authenticity before allowing guests to enter the facility
- Assisted with patrons' special needs, such as directing to wheelchair-accessible routes and seating
Education
High School Diploma -
Foundations For The Future Charter Academy
06.2022
Bachelor of Arts - Policy Studies
Mount Royal University
04.2028
Skills
- Fluent in Microsoft Word, Excel, and PowerPoint
- Confidence in working alongside others
- Leadership skills gained through leadership courses
- Very efficient worker, quick learner and ambitious
- Fluent in communication and advanced reader
- Building myself with the foundation of having the following character traits: Respect, Responsibility, Self- Discipline, Integrity, and Compassion
- Customer Service
- Payment Processing
- Problem Anticipation and Resolution
References
Upon Request
Timeline
Sales Representative
Halloween Alley
09.2022 - 11.2022
Guest Service Representative
Winsport
02.2022 - Current
Ticket Scanner
Pumpkins After Dark
09.2021 - 10.2021
High School Diploma -
Foundations For The Future Charter Academy
Bachelor of Arts - Policy Studies
Mount Royal University
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