Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Carlos C. Marin

Pico Rivera

Summary

Experienced professional with exceptional interpersonal skills seeking to advance career by driving client satisfaction and achieving meaningful accomplishments. Committed to nurturing relationships for long-term success and growth within organization. Passionate about delivering exceptional results and exceeding expectations to contribute positively to team and business objectives. Eager to continue making significant impact and adding value through dedication and expertise.

Overview

17
17
years of professional experience

Work History

Guest Service Representative

Commerce Casino
12.2024 - Current
  • Managed guest inquiries and resolved issues to enhance customer satisfaction.
  • Instill in new players the importance of obtaining a Players card so that they can take advantage of casino promotions.
  • Established strong relationships with guests, fostering loyalty through exceptional service experiences.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries and complaints via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Supported casino promotions by informing players about upcoming events and special offers, driving increased participation rates.
  • Participated in ongoing training sessions to stay current on product offerings, promotions, and industry trends.
  • Maintained accurate records of wins to ensure timely payouts for players while safeguarding casino interests through compliance with industry regulations.
  • Trained new team members on service protocols and company policies.
  • Implemented feedback mechanisms to improve service delivery and operational efficiency.

Co-Owner

M&C Party Rentals LLC
09.2022 - 07.2025
  • Customer service representative. Answer calls, help clients with their event rentals and décor. Send out quotes, invoices and receipts.
  • Book events, coordinate logistics and allocate inventory.
  • Manage and prepare the company marketing and advertising campaigns with Yelp, Instagram, Facebook, Google and website.
  • Company bookkeeper and accounts payable. Keep track of purchase orders, receipts and process payments.
  • Trained and mentored staff on best practices in customer service and equipment handling.
  • Negotiated contracts with suppliers, optimizing costs while maintaining quality standards.
  • Established safety protocols for equipment usage, enhancing workplace safety compliance.
  • Maintain equipment in good condition and fix any wear and tear. Pull and load orders to be deliver. Set up tents and any other party equipment.

Project Manager

Noir Trading Inc
06.2010 - 07.2024
  • Trade Show Coordinator/Project Manager
  • Prepared all event documentation and coordinate schedules, logistics, lodging, traveling, for peers to ensure timelines are met throughout pre-event, event, and post event phases for each Show.
  • Work hand in hand with Lead Designer to structure and layout floor plans for each show.
  • Utilize Netsuite to create sales orders of chosen product to feature at each showroom and keep accurate inventory at each show location.
  • Managed a smooth transition between Logistic phase, Event Phase and Show Operation Phase.
  • Created loyalty and build rapport with sales groups upon receipt of trade show contract. Partnered with sales reps, offered assistance, and remained flexible to help deliver a successful show.
  • Facilitated various meetings as necessary, Schedules, Furniture Orders, Hold Inventory, Staff Meetings, Pre-show and Post show.
  • Participated in onsite inspections and assisted with safety regulation improvements when necessary.
  • Proactively identified operational challenges associated with deadlines and showroom conditions and work with show coordinators to solve and or develop alternative solutions.
  • Maintain company buildings and showrooms in good conditions and repair any damages and coordinate mayor maintenance as necessary.
  • Ensured Set up, sales, teams understood expectations and parameters.
  • Work closely with Human Resources on behalf of Trade Shows Services to communicate all required trainings, itineraries, documents needed.
  • Worked hand in hand with all Department Managers to confirm furniture orders, logistics, lodging and set up details.
  • Oversee purchasing and supplying necessary equipment.
  • UL Certified Technician Consultant for the Lighting Department. Ensure all Lighting product meet UL safety regulations and past various test as required by UL for example a dielectric test.
  • Responsible for new product quality control to detect potential problems and ensuring construction or finish problems are resolve in a timely manner before introducing as new product.
  • Assist Website and Photo Department with new product introduction on the company website using Repzio for accurate product details.

Lighting Department Manager

Unbranded Inc.
09.2018 - 06.2022
  • Supervised lighting production from beginning to end.
  • Work closely with team to ensure proper UL parts and wiring was used on each product production.
  • Oversee UL standards and test were executed correctly.
  • Troubleshoot defective chandeliers to resolve the problem.
  • Inspect all lighting returns to identified the problem and fix it, run necessary UL test before sending back to customer if necessary.
  • Order all lighting parts and keep inventory accurately.
  • Work hand in hand with HR to interview, hire and terminate employees.
  • Assist HR with employee conflicts and solutions.

Human Resources Assistant

NOIR TRADING Inc
11.2010 - 07.2013
  • Human Resources Manager for over 4 years.
  • Work hand in hand with hiring managers to find the right candidate for the job and bring them on board.
  • Interviewed, hire, and terminate employees. New hire orientations and safety training.
  • Conducted disciplinary meetings as well as conflict resolutions.
  • Process timecards and any benefits inquiries.


Administrator

Southern California Edison
02.2008 - 08.2013
  • Assist the Engineering Department with meeting schedules, purchase orders, relocations and technical requests.
  • Responsible to update floor plan on AutoCad and summit necessary transfer requests to management and Human Resources.
  • Work hand in hand with engineers, IT techs and moving company for a smooth building relocation.
  • Oversee purchases and keep inventory stock of office supplies for the Engineering Department.

Education

Graduate -

Workman High School
City of Industry, CA
01.2008

Graduate Certificate - Computer Systems Technician

UEI College
Rosemead, CA
01.2010

Skills

  • Fluent in English and Spanish
  • Proficient in Microsoft Word, Excel, Microsoft Outlook, Netsuite, Repzio, Photoshop
  • Great computer systems knowledge Mac and Microsoft
  • Excellent organizational, communication, telephone and customer service skills
  • Self motivated and detail orientated
  • Operation of all basic office equipment and hand tools

Timeline

Guest Service Representative

Commerce Casino
12.2024 - Current

Co-Owner

M&C Party Rentals LLC
09.2022 - 07.2025

Lighting Department Manager

Unbranded Inc.
09.2018 - 06.2022

Human Resources Assistant

NOIR TRADING Inc
11.2010 - 07.2013

Project Manager

Noir Trading Inc
06.2010 - 07.2024

Administrator

Southern California Edison
02.2008 - 08.2013

Graduate -

Workman High School

Graduate Certificate - Computer Systems Technician

UEI College

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Carlos C. Marin