Rhea Parker Schuerfeld
Hazelridge,Canada
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Member Solutions Centre Respresentative
Access Credit Union
Remote
06.2025 - Current
- Delivered exceptional customer service to enhance member satisfaction and loyalty.
- Assisted in processing loan applications and account openings efficiently.
- Educated members about financial products to increase awareness and usage.
- Collaborated with team members to streamline operational procedures and improve service delivery.
- Resolved member inquiries and issues effectively, ensuring timely solutions and follow-up.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
MEMBER SERVICES REPRESENTATIVE
ACCESS CREDIT UNION
Hazelridge, MB, Canada
10.2023 - Current
- Answer phones to help members with day to day banking transactions and questions
- Troublesghoot issues with online banking situationss
- Answer all incoming calls and book service appointments
- Open new memberships with prospective members
- Handle day to day banking transactions including daily balancing and all cash handling
- Liase with department on incoming speculative members and services offered
SUBSTITUTE TEACHER
SUNRISE SCHOOL DIVISION
01.2023 - Current
- Take control of a classroom of anywhere from 3-30 students
- Follow substitute plan and ensure all pupils complete the assigned task
- Monitor all student activities while in class
- Invent creative ways to involve students and inspire them to complete their work
- Monitor their safety while in my care for recess, and during lunch hours
- Be well versed in all subjects and complete lessons for children aged 5-18
- Delivered effective instruction in diverse classroom settings, adapting to varying student needs and learning styles.
- Cultivated a positive learning environment, promoting respect and engagement among students.
FLIGHT ATTENDANT
SUNWING AIRLINES
06.2013 - 01.2023
- I have successfully completed a 6 week training course consisting of 6 weeks through Sunwing Airlines
- I am in charge of the safety and comfort of 189 passengers on a Boeing 737-800 aircraft
- I currently hold a valid Restricted Area Identification Card with the federal government and Winnipeg Airports Authority
- I make necessary announcements over the interphone for boarding and turbulence as needed
- I address any concerns expressed by passengers during flight
- I have participated with on the job training for new flight attendants
- Ensured passenger safety and comfort through adherence to all safety protocols and emergency procedures.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Conducted pre-flight checks of emergency equipment and supplies for compliance with regulations.
- Trained new flight attendants on company policies, safety procedures, and customer service standards.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Communications, Jornalism
Red River College
Winnipeg, MB01-2004
High School Diploma - With Honours
John Taylor Collegiate
01-2000
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Take Fraud Reports with members
- Finished MSR training plan,
- Became an Accredited MSR
- Client services
- Paperwork processing
- Work with and respond to Branch Inquires
Accomplishments
Became and Accredited MSR through finishing the training plan and writing the exam
Languages
English
Native or Bilingual
Timeline
Member Solutions Centre Respresentative
Access Credit Union
06.2025 - Current
MEMBER SERVICES REPRESENTATIVE
ACCESS CREDIT UNION
10.2023 - Current
SUBSTITUTE TEACHER
SUNRISE SCHOOL DIVISION
01.2023 - Current
FLIGHT ATTENDANT
SUNWING AIRLINES
06.2013 - 01.2023
Communications, Jornalism
Red River College
High School Diploma - With Honours
John Taylor Collegiate