Hiwet Teklemariam
Toronto,ON
Summary
Proven achiever with extensive experience at Scotia ITRADE, excelling in customer relations and data entry proficiency. Spearheaded process optimizations, significantly enhancing operational efficiency and client satisfaction. Demonstrated leadership in staff training, fostering team collaboration. Achieved performance targets by leveraging a goal-oriented mindset and exceptional client service skills.
Overview
8
8
years of professional experience
Work History
Deposit Operation Respresentative
Scotia ITRADE
10.2018 - 06.2023
- Cleared Physical Certificate and Cheque for Deposit
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Developed strong relationships with clients and team members for seamless collaboration and successful outcomes.
- Supervised teams to monitor for correct execution of tasks.
New Accounts Representative
Scotia ITRADE
10.2016 - 10.2018
- Approved new accounts, contacted customers to obtain missing documents, and provided support to clients throughout the onboarding process.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Mailroom Administrator
Scotia ITRADE
01.2015 - 10.2016
- Received, sorted, and distributed incoming mail and packages.
- Reviewed and scanned various applications, and performed administrative tasks including filing, photocopying, and faxing
- Trained new employees on mailroom policies and procedures, fostering a positive work environment and encouraging teamwork.
- Assisted in the development of new procedures for confidential document handling, increasing security measures within the organization.
Education
Associate of Arts - Performing Arts For Film, Theatre And Television
Toronto Film School
Toronto, ON06.2012
High School Diploma -
Wexford Collegiate School For The Arts
Toronto, ON06.2010
Skills
Customer Support
Goal-oriented mindset
Customer Relations
Data entry proficiency
Client Relationship Building
Client Services
Staff Training
Languages
English
Full Professional
Timeline
Deposit Operation Respresentative
Scotia ITRADE
10.2018 - 06.2023
New Accounts Representative
Scotia ITRADE
10.2016 - 10.2018
Mailroom Administrator
Scotia ITRADE
01.2015 - 10.2016
Associate of Arts - Performing Arts For Film, Theatre And Television
Toronto Film School
High School Diploma -
Wexford Collegiate School For The Arts
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