Rhayanna Castrechini

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer emails with minimal wait times and handled multiple projects.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Informed customers regarding available merchandise, sales, current prices and upcoming promotions.
• Delivered prompt service to prioritize customer needs and sales.

English language tutoring to native Italian students, using methods such as storytelling, engaging activities, role-playing, and various interactive techniques.

• Developed student confidence through positive reinforcement strategies.
• Worked with students in classrooms or home environments to provide educational support.
• Motivated students to maximize their use of the English language in communication.