Summary
Overview
Work History
Education
Skills
Timeline
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Melalee Gordon

Toronto,Canada

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Looking to bring these skills to the table and join the Green Light Canada Global Mobility Solutions team.

Overview

9
9
years of professional experience

Work History

Fraud Analyst

CIBC
Toronto, ON
01.2023 - Current
  • Contribute to the enhancement of team focus through participation in special projects, temporary assignments, meetings, and any additional activities delegated by management
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
  • Based on client profiling, transaction history, probing cardholder for further details as required and other factors, would deliver outcome of fraud claim and inform client if liable or not
  • Able to deal with irate customers and deescalate situation if client doesn't agree with dispute outcome in a calm and professional manner

Identity Theft Response Representative

CIBC
Toronto, ON
09.2020 - 01.2023
  • Able to review client’s profile by analyzing spending patterns, updates made to account and payment history as a few examples, to see if activity matches typical behavior of cardholder or if suspicious activity has occurred to prevent cases of fraud and account takeover
  • Use sound judgment and take appropriate actions in closing and declining VISA accounts and applications in order to prevent further losses and protect the integrity of the bank
  • Educate clients on how to avoid being victim of fraud, account takeover and scams
  • Use sound judgment to determine the legitimacy of credit card applications by contacting applicants, employers, branches, other financial institutions, credit bureaus, as well as gathering and analyzing documents for potential fraud
  • Maintain the confidentiality of departmental and investigative procedures and of internal and external information received or shared

Dispute Contact Centre Agent

CIBC
Toronto, ON
12.2018 - 09.2020
  • Reviewed customer inquiries and complaints to identify potential disputes.
  • Analyzed transactions for potential fraud or errors.
  • Generated reports on dispute status, disputed items, and resolutions.
  • Updated customer accounts with relevant dispute information as needed.
  • Conducted credit card chargeback investigations and prepared detailed reports.
  • Researched account information to determine if dispute is valid.

Customer Service Cashier (seasonal)

LCBO
Toronto, ON
11.2018 - 12.2018
  • Balanced cash drawers at the end of each shift.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Processed customer payments quickly and returned exact change and receipts.
  • Checked personal identifications during alcohol sales

Recreational Mentor (seasonal)

Focus on Youth Toronto (FOYT) Program
Toronto, ON
01.2017 - 05.2017
  • Engaged with and supervised children enrolled in the FOYT Program
  • Assisted children enrolled in the FOYT Program with specialized homework tutoring and ensuring the completion of their assigned homework
  • Engaged the children enrolled in the FOYT Program in fun and entertaining activities
  • Ensured the safety of all children enrolled in the FOYT Program while under my care and supervision
  • Furthered the mission of the FOYT Program, to promote learning through play, healthy lifestyle and positive self-image, by adhering to all program policies and procedures.

Chess in the Library (CiTL) Mentor

Toronto Public Library
10.2014 - 03.2015
  • Taught children how to play and understand the rules of chess
  • Supervised and monitored chess games.

Education

High School Diploma -

John Polanyi Collegiate Institute
Toronto
06.2017

Some College (No Degree) - Biology

Toronto Metropolitan University
Toronto, ON

Skills

  • Respite worker for youth with special needs
  • Excellent problem-solving skills
  • Able to work in a team or independently
  • Great communication skills
  • An open-minded individual that supports diversity and inclusion
  • Demonstrate great cooperative and leadership skills
  • Able to multitask in a fast paced, team environment
  • Innovative
  • Friendly and Outgoing
  • Software proficiency
  • Fast learner

Timeline

Fraud Analyst

CIBC
01.2023 - Current

Identity Theft Response Representative

CIBC
09.2020 - 01.2023

Dispute Contact Centre Agent

CIBC
12.2018 - 09.2020

Customer Service Cashier (seasonal)

LCBO
11.2018 - 12.2018

Recreational Mentor (seasonal)

Focus on Youth Toronto (FOYT) Program
01.2017 - 05.2017

Chess in the Library (CiTL) Mentor

Toronto Public Library
10.2014 - 03.2015

High School Diploma -

John Polanyi Collegiate Institute

Some College (No Degree) - Biology

Toronto Metropolitan University

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Melalee Gordon