Rhaeannon Gerritsen
Calgary
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Landmark Cinemas
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Wine and Beyond
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
On-Call Staff
Calgary Urban Project Society (CUPS)
01.2020 - 01.2023
- I provide support to classrooms when needed during the day
- Working as an assistant to the teachers, maintaining a healthy classroom environment
Guest Services
Landmark Cinemas Head Office
06.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Support Worker
Family Services for Children with Disabilities (Montreux Childcare Centre)
06.2018 - 08.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Early Childcare Educator
Montreux Childcare Centre
01.2017 - 01.2021
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with parents and other staff about student progress.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
Program Director
Altadore Daycare
09.2019 - 03.2020
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Education
Bachelor of Arts - English Honours
Mount Royal University
04-2023
Minor - Ancient History
Mount Royal University
Calgary, None04-2023
Bachelor of Arts - Education
St. Mary's University
06-2027
Skills
- Customer service
- Problem-solving skills
- Strong teamwork
- Guest services management
- Patience and empathy
- Effective leader
- Money handling
- Listening skills
- Guest services expertise
- Program leadership
- Early childhood education
- CPR training
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Promoted to Lead Childcare Worker after 4 months of employment.
- Received consistently positive feedback from parents.
- Implemented new age-appropriate art program activities.
- Solved severe child behavioral issues in positive and constructive way.
Certification
- Level One in Child Care
- Pro-Serve
- Level B Childcare First Aid
- Standard First Aid/AED Training
- Police Clearance
- Training in Occupational Health and Safety
- Extensive knowledge in ordering and procurement
- Level One California Wi
- WSET Spirits 1
Languages
English
Timeline
Assistant Manager
Landmark Cinemas
01.2023 - Current
Sales Associate
Wine and Beyond
01.2023 - Current
Guest Services
Landmark Cinemas Head Office
06.2022 - 09.2022
On-Call Staff
Calgary Urban Project Society (CUPS)
01.2020 - 01.2023
Program Director
Altadore Daycare
09.2019 - 03.2020
Support Worker
Family Services for Children with Disabilities (Montreux Childcare Centre)
06.2018 - 08.2021
Early Childcare Educator
Montreux Childcare Centre
01.2017 - 01.2021
Bachelor of Arts - English Honours
Mount Royal University
Minor - Ancient History
Mount Royal University
Bachelor of Arts - Education
St. Mary's University
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