Reznick Singh
Surrey,Canada
Summary
Motivated and dependable fourth-year Criminology student with over four years of customer-facing and communications experience in fast-paced healthcare and retail environments. Strong multitasking, call handling, and organizational skills developed through work in hospital switchboards and public service roles. Seeking to contribute to public safety through a support services position with RCMP, bringing a professional attitude and a commitment to teamwork, accuracy, and community engagement.
Overview
10
10
years of professional experience
Work History
Switchboard Operator
Fraser Health (formerly Sodexo)
Surrey, BC
03.2020 - Current
- Operate hospital switchboard and call centre systems for 16 hospitals.
- Route high-volume calls accurately and efficiently in urgent scenarios
- Coordinate with medical staff and dispatchers using bed tracking systems
- Maintain professionalism with diverse callers across all age groups
- Work collaboratively with emergency teams and hospital units
- Accurately route internal and external communications across departments
- Adapt to shift work, including graveyard and high-pressure hours
Sales & Service Support
Applewood Kia Motors
Surrey, BC
11.2019 - 01.2020
- Provided customer assistance and vehicle service prep in a fast-paced dealership
- Maintained cleanliness and readiness of showroom vehicles
- Supported front desk team with client coordination and vehicle appointments
- Delivered excellent customer service to clients before and after vehicle purchase
- Maintained accurate documentation and inspection logs
Team Member
Fresh Street Market
Surrey, BC
10.2017 - 10.2019
- Worked across departments: dairy, grocery, floral, and cashier
- Provided customer support, handled inventory, and maintained displays
- Assisted customers with purchases and product inquiries
- Managed restocking, labeling, and inventory control
- Designed floral arrangements and maintained cooler displays
- Operated POS systems and handled cash and card transactions
- Maintained cleanliness, stock levels, and product freshness in all sections
Kitchen Staff
Browns Social House
Surrey, BC
07.2017 - 09.2017
- Assisted in food prep and kitchen operations
- Maintained health and safety standards during rush hours
- Prepared ingredients and assisted cooks during peak hours
- Ensured cleanliness of kitchen and dishwashing area
- Followed health and safety standards consistently
- Supported team in timely food service delivery
Front-End & Receiving
Real Canadian Superstore
Surrey, BC
01.2016 - 07.2017
- Handled cashier duties, grocery organization, and cart management
- Handled customer checkout transactions as cashier
- Maintained store presentation and cleanliness
- Supported unloading and organizing stock shipments
Door-to-Door Marketer
Weedman Lawn Care
Surrey, BC
03.2016 - 03.2016
- Marketed lawn services and communicated with a wide range of customers
- Developed early sales and outreach skills
- Built rapport with community members of all ages
- Developed persuasive communication and sales strategies
- Met daily goals and reported leads to sales team
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Surrey, BC01.2025
High School Diploma -
Enver Creek Secondary School
Surrey, BCSkills
- Professional verbal and written communication in English, Hindi, and Punjabi
- High-pressure call handling and switchboard operations
- Public-facing and customer service experience
- Ability to work independently and as part of a diverse team
- Strong time management and multitasking skills
- Familiar with hospital systems (eg, bed tracking and dispatch coordination)
References
Available upon request.
Languages
English (Fluent), Hindi (Fluent)
Timeline
Switchboard Operator
Fraser Health (formerly Sodexo)
03.2020 - Current
Sales & Service Support
Applewood Kia Motors
11.2019 - 01.2020
Team Member
Fresh Street Market
10.2017 - 10.2019
Kitchen Staff
Browns Social House
07.2017 - 09.2017
Door-to-Door Marketer
Weedman Lawn Care
03.2016 - 03.2016
Front-End & Receiving
Real Canadian Superstore
01.2016 - 07.2017
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
High School Diploma -
Enver Creek Secondary School