Reyna Sanchez
Los Angeles
Summary
Dynamic customer service specialist with a proven track record at French Florist, excelling in communication and problem-solving. Trilingual and detail-oriented, I effectively managed customer inquiries and enhanced satisfaction. My culinary experience as a pastry cook at Sparrow Italia showcases my ability to deliver high-quality results under pressure.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
French florist
Los Angeles
04.2024 - 06.2025
- Maintained up-to-date knowledge of product features and benefits.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
- Performed data entry of customer orders into the company's order management system.
Pastry Cook
Sparrow Italia at Hotel Fig
Los Angeles
01.2022 - 01.2024
- Working in a small team of culinary professionals as a pastry cook for Sparrow Italia and overflow for La Casita and Cafe Fig
- Documented daily production information related to quantity produced and sold items.
- Baked a variety of desserts such as cookies, tarts, muffins and scones from scratch.
- Checked temperatures of ovens regularly to ensure proper baking conditions.
- Weighed out portions of ingredients to prepare batters or doughs for various baked goods.
Food Server
Hotel Fig
Los Angeles
01.2021 - 01.2022
- After Obtaining the Food Handlers Certificate I served food with the cafeteria team.
- Preparing and maintaining food temperature and serving the employees of the Hotel.
Evening Manager
Mateo's Ice Cream & Fruit Bars
Los Angeles
01.2018 - 01.2021
- Started off as a cashier/server and later became the evening Manager for closing hours.
Education
Associate of Science - Biology
Santa Monica College
Santa Monica, CASkills
Trilingual
- Customer service
- Attention to detail
- Communication skills
- Problem solving
- Telephone etiquette
Timeline
Customer Service Specialist
French florist
04.2024 - 06.2025
Pastry Cook
Sparrow Italia at Hotel Fig
01.2022 - 01.2024
Food Server
Hotel Fig
01.2021 - 01.2022
Evening Manager
Mateo's Ice Cream & Fruit Bars
01.2018 - 01.2021
Associate of Science - Biology
Santa Monica College
Similar Profiles
Cameron WilliamsCameron Williams
Delivery Driver at French FloristDelivery Driver at French Florist
Nana MuramatsuNana Muramatsu
Server at Ore no French (French restaurant)Server at Ore no French (French restaurant)
VICTOR WASHIKAVICTOR WASHIKA
Moi Forces Academy at French Teacher- Head of FrenchMoi Forces Academy at French Teacher- Head of French
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro
Nzingha JonesNzingha Jones
School Ambassador at Immaculate Heart High SchoolSchool Ambassador at Immaculate Heart High School