Revathy Saseendran
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a good position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Assistant Team Leader
FIO Automotive Canada Corporation
02.2022 - Current
- Managed team workload to reach production targets.
- Supervised co-workers.
- Worked with customer service to handle escalated customer issues.
- Conducted new-hire training regularly throughout fiscal year.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Front Desk Supervisor
Best Western Hotel
07.2021 - 01.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Supervisor
Mc Donalds
06.2020 - 06.2021
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Mobile Solutions Development
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON05.2021
Bachelor of Science - Bachelor Of Computer Applications
KMM College of Arts And Science
Kerala, India04.2019
Skills
- Technical Support
- Overtime Management
- Team Supervision
- Analytical Thinking
- Client Support
- Performance Improvement
- Key Performance Indicators
- Teamwork and Collaboration
- Work Planning and Prioritization
Languages
English
Full Professional
Timeline
Assistant Team Leader
FIO Automotive Canada Corporation
02.2022 - Current
Front Desk Supervisor
Best Western Hotel
07.2021 - 01.2022
Supervisor
Mc Donalds
06.2020 - 06.2021
Mobile Solutions Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Bachelor Of Computer Applications
KMM College of Arts And Science
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