Keerthana Mahalakshmi Srinivasulu
Sales & Customer Experience Driven Professional
Halifax,NS
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, providing customer support, completing customer requirements and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Assistant Team Leader
Dollarama
11.2022 - Current
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with other departments to address recurring issues, leading to long-term solutions and reduced case volume.
- Maintained detailed documentation on resolved cases for future reference and process improvement purposes.
Social Media Analyst
Mammal Digital
01.2022 - 07.2022
- Optimized social media profiles for increased search engine visibility and improved user experience.
- Implemented effective hashtag strategies that expanded reach and encouraged user-generated content sharing.
- Managed multiple social media accounts simultaneously, ensuring cohesive messaging and consistent growth across platforms.
Business Development Executive
Extramarks Education India Pvt Ltd
07.2020 - 12.2020
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Collaborated with sales and marketing departments to support client acquisition.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Education
Masters of Engineering - Internetworking
Dalhousie University
Halifax 05.2001 -
Bachelor of Technology - Information Technology
Anna University
Chennai, India 05.2001 -
Skills
Technical Support
Timeline
Assistant Team Leader
Dollarama
11.2022 - Current
Social Media Analyst
Mammal Digital
01.2022 - 07.2022
Business Development Executive
Extramarks Education India Pvt Ltd
07.2020 - 12.2020
Masters of Engineering - Internetworking
Dalhousie University
05.2001 -
Bachelor of Technology - Information Technology
Anna University
05.2001 -