Sarthak Barthwal
Waterloo,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Advisor
Kelly Connect
Waterloo, ON
01.2022 - Current
- Train and mentor junior advisors and support staff to generate ideas, share knowledge and grow firm
- Offer assistance in implementing and developing training programs.
- Diagnose and troubleshoot hardware, software and network issues.
- Monitor system performance to identify potential issues.
- Work with engineering team to provide resolutions for technical escalations.
Motivator
GoodLife Fitness
01.2020 - Current
- Drive membership and personal training sales.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Listened to clients' concerns and provided encouragement and support.
Payments Support Representative
Majorel
05.2021 - 02.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
Social Media Auditor
Conestoga College
04.2020 - 05.2021
- Submitted audit reports for the social media content created and displayed on the college’s social media channels.
- Assessed students’ perception of social media platforms through feedback and surveys
- Increased operational efficiency of the college’s social media channels with various analytics tools.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Public Relations Coordinator (Volunteer)
Creative Sparks Workshop
01.2020 - 12.2020
- Primary deliverable: press release for the annual event
- Analyzed distribution channels for the press release
- Created promotional videos for the campaign
- Researched relevant industry trends to develop engaging, topical social media content.
Marketing Specialist (Volunteer)
Okwy Boroque
01.2020 - 05.2020
- Primary deliverable: strategic marketing plan
- Created the complete go-to-market strategy for the company’s launch and established relevant KPIs and ROIs
- Used brand archetype strategy to use as an umbrella for the strategically defined marketing plan and made necessary recommendations.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Communications and Social Media Manager
SAAMBHAVI
01.2019 - 08.2019
- Managed content end-to-end on social media platforms including content creation, scheduling and engagements.
- Designed and managed several projects at a time to increase operational efficiency.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Created content for social media by engaging with patients, volunteers, program partners, donors, and community champions
Operations Executive
SRI AUROBINDO SOCIETY
09.2018 - 12.2018
- Conceptualized strategic website growth plans.
- Managed social media content creation and content calendar to drive traffic to the websites.
- Assisted in creating and delivering educational content for the organization.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Education
Post-Degree Diploma - Strategic Marketing Communications
Conestoga College
Waterloo, ON05.2021
Bachelor of Arts - Political Science
University of Delhi
Delhi, India06.2018
Skills
- Customer service
- Handling customer escalations
- Conflict Resolution Techniques
- Process Improvement
- Microsoft Office Suite
- Active Listening
- Time Management
- Multitasking
- Personnel Training and Development
- Exceptional Telephone Etiquette
Timeline
Senior Advisor
Kelly Connect
01.2022 - Current
Payments Support Representative
Majorel
05.2021 - 02.2022
Social Media Auditor
Conestoga College
04.2020 - 05.2021
Public Relations Coordinator (Volunteer)
Creative Sparks Workshop
01.2020 - 12.2020
Motivator
GoodLife Fitness
01.2020 - Current
Marketing Specialist (Volunteer)
Okwy Boroque
01.2020 - 05.2020
Communications and Social Media Manager
SAAMBHAVI
01.2019 - 08.2019
Operations Executive
SRI AUROBINDO SOCIETY
09.2018 - 12.2018
Post-Degree Diploma - Strategic Marketing Communications
Conestoga College
Bachelor of Arts - Political Science
University of Delhi
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