RETNAJITH MV
Toronto
Summary
Detail-oriented team player with exceptional organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Chatr Mobile
01.2023 - 03.2024
- Manage and motivate team consistently exceed sales targets, providing exceptional one-to-one service to clients resulting in a high customer satisfaction rating
- Responsibility: Perform key holding and managerial duties, such as opening and closing the store
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints, and supply shortages
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Ensure visual standards and image of the store displays, signage, and cleanliness.
BD Executive
Silicon Technologies
10.2020 - 03.2021
- Data driven technical center using sales engagement platform Reply, which helps automate and scale multichannel outreach
- Responsibility: Handled 60 calls per day and addressed the queries of the customers
- Carried out email campaigns, follow up, negotiation and lead closure
- Generated sales and interacted with prospective customers
- Customer database is routinely segmented and updated.
CRM Executive
Unibrain Consultancy Service
11.2019 - 09.2020
- CRM - SaaS and PaaS in e - procurement for Government of India
- Responsibility: Processed Digital Signature Certificate application
- Trained vendors and customers, support services like e-payment, Tender process
- Secondary research for creating a bridge between clients and vendors
- Timely handled of customer complaints and documentations
Education
Graduate Certificate -
Humber College
01.2023
Bachelor's -
University of Petroleum and Energy Studies
01.2018
Skills
- Proficient in MS Office
- CRM Software - Reply and Salesforce
- NVivo Software - Analyzed qualitative data and code data
- Microsoft Excel - Learned to calculate fundamental descriptive statistics, Present data in a variety of graphical forms
- IBM SPSS - Learned to process and analyze myriad types of data and translate findings
- SQL - Create queries and manipulations of database
- Power BI - Data visualization and narrate research findings
Projects
Sangha Worldwide - Challenges faced by family-owned businesses in Toronto.
Public Policy Research Institute - Problems and Issues of Cattle Rearing Farmers in the state of Kerala.
Humber college - https://infogram.com/infographic-assignment-retnajith-1h7j4dv97gv0v4n
Humber college - https://shorturl.at/YG7gS
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Professional Working
Certification
Ethical Conduct for Research (TCPS2:CORE 2022), Issued March 2022
NVivo Essential training, Issued June 2022
Additional Information
Volunteer - Sahridhaya, 2018, India
Timeline
Retail Sales Supervisor
Chatr Mobile
01.2023 - 03.2024
BD Executive
Silicon Technologies
10.2020 - 03.2021
CRM Executive
Unibrain Consultancy Service
11.2019 - 09.2020
Graduate Certificate -
Humber College
Bachelor's -
University of Petroleum and Energy Studies
Ethical Conduct for Research (TCPS2:CORE 2022), Issued March 2022
NVivo Essential training, Issued June 2022
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