Dharminder Singh Sekhon
Winnipeg,Canada
Summary
Experienced professional with over 15 years of expertise in collections, customer service, and team leadership. Proven track record of managing large teams, achieving operational targets, and ensuring customer satisfaction. Currently working as a Retail Supervisor in Winnipeg, Manitoba, with strong adaptability to the Canadian workplace culture.
Overview
17
17
years of professional experience
Work History
Retail Sales Supervisor
kildonan motor hotel
Winnipeg, Manitoba
01.2023 - Current
- Improved inventory management efficiency, reducing stock discrepancies by 15%
- Boosted team productivity through regular training sessions, resulting in a 20% increase in sales
- Implemented customer feedback mechanisms to improve service satisfaction scores by 25%
- Supervise daily retail operations and ensure high customer service standards
- Train and manage staff, ensuring adherence to company policies
- Monitor inventory levels and coordinate restocking as needed
- Handle customer inquiries, resolve issues, and maintain a positive environment.
Retail Sales Supervisor Cum Bartender
Westbrook inn sister company of kildonan motor Hotel
Winnipeg, Manitoba
01.2022 - Current
- Company Overview: Sister company of Kildonan Motor Hotel
- Prepared and served a variety of beverages while ensuring high customer satisfaction
- Maintained bar inventory, managed stock levels, and coordinated supplier orders
- Provided a welcoming and engaging atmosphere for guests, enhancing the overall customer experience
- Trained new bar staff on customer service, drink preparation, and responsible alcohol service
- Handled cash and card transactions efficiently, maintaining accuracy and accountability
- Sister company of Kildonan Motor Hotel
Cluster Manager (SME Collection-BKT-X)
Bajaj Finance Limited
, India
05.2017 - 01.2022
- Managed a team of Area and Branch Collection Managers across multiple regions
- Oversaw a portfolio of 45 Crore INR in unsecured loans
- Ensured collection efficiency, compliance, and delinquency tracking
- Coordinated with legal teams for necessary actions
Territory Collection Manager
TVS Credit Services
, India
02.2016 - 04.2017
Collection Manager
Club Mahindra
, India
01.2013 - 01.2016
Agency Collection Officer
ICICI Bank Ltd.
, India
03.2008 - 12.2012
Customer Relation Officer
Centurion Bank of Punjab
, India
Education
MBA - Pursuing
Sikkim Manipal University
02.2025
Bachelor’s Degree -
Punjab University
ChandigarhSkills
- Strong leadership and team management skills
- Excellent customer service and problem-solving abilities
- Proficient in MS Office (Word, Excel, PowerPoint)
- Adaptable
- Detail-oriented
- Capable of working under pressure
Volunteer Experience
Community Volunteer, Winnipeg Food Bank, 01/01/23, Present, Assist with food distribution to low-income families, ensuring efficient service delivery., Collaborate with a diverse team of volunteers to organize food drives., Promote community engagement and awareness about food insecurity.
Timeline
Retail Sales Supervisor
kildonan motor hotel
01.2023 - Current
Retail Sales Supervisor Cum Bartender
Westbrook inn sister company of kildonan motor Hotel
01.2022 - Current
Cluster Manager (SME Collection-BKT-X)
Bajaj Finance Limited
05.2017 - 01.2022
Territory Collection Manager
TVS Credit Services
02.2016 - 04.2017
Collection Manager
Club Mahindra
01.2013 - 01.2016
Agency Collection Officer
ICICI Bank Ltd.
03.2008 - 12.2012
Customer Relation Officer
Centurion Bank of Punjab
MBA - Pursuing
Sikkim Manipal University
Bachelor’s Degree -
Punjab University