Jill Small

• Increased revenue through successful marketing campaigns for various clients.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
• Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
• Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers' consumption.

Food Service Director Aramark Collegiate Hospitality, Methodist University - Fayetteville, NC April 2021 to August 2023

• Reported to the East North Carolina District Manager. Managed $5M+ in revenue, exceeding client service expectations.
• Directed Residential Dining, National Retail Brands (Starbucks, Chick-fil-A, Moe's Southwest Grill, Java City Coffee, and POD Convenience Stores), and Catering Operations.
• Led a team of 80+ direct reports, fostering a positive work environment and enhancing team collaboration.
• Developed high-performing teams through mentorship, guidance, and professional growth opportunities.
• Established a culture of continuous improvement and open communication.
• Delivered in-depth training, boosted restaurant performance, and reduced waste.
• Maintained compliance with food safety, sanitation, and quality standards.
• Controlled labor hours and inventory costs, tracking food production levels and supply costs.
• Cultivated strong client relationships by delivering exceptional service.
• Implemented Aramark's labor and food initiatives, ensuring Operational Excellence.
• Managed National Retail Brand operations, supervising production, merchandising, quality, and cost control.
• Participated in sales processes and contract negotiations.
• Managed front-of-house dining operations, developing food service plans aligned with client vision.
• Social Media Marketing Manager: Partnering with the marketing team, led social media and marketing efforts, increasing online presence and engagement.

• Reported to Food Service Director, lead staff of eight Managers, twenty-five Supervisors, and ninety supporting Hourly, Part-time, and Student Workers
• Focused on leadership, compliance, client relationship, financial, and productivity for collegiate hospitality food service including oversight of five National Brands: Starbucks, Moe’s Southwest Grill, Chick-fil-A, Provisions on Demand C-Store retailing, and Java City Coffee
• Conceived, developed, and successfully launched new proprietary brand location, Campbell Smoothie Shop