Resly Chalikandy
Milton ,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Data Analyst
Cencora
Milton, ON
03.2023 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Optimized company resources allocation with detailed forecasting models based on historical data analysis.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Created data models to support decision-making processes.
Customer Service Representative
AmerisourceBergen
Milton, ON
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Customer Service Representative Administrator
AmerisourceBergen
Milton, ON
10.2021 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Done returns for clinicals and drugs
Warehouse Associate/order Picker
Innomar Strategies
Milton, ON
03.2020 - 10.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Customer Service Representative
Reliance Home Comfort
Mississauga, ON
04.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Packaging Operator
Accuristix
Mississauga, ON
07.2018 - 09.2018
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
- Completed processing activities to conform with laws, safety standards and product hygiene standards.
Education
Bachelor Of Information Technology - Software Engineering
AWH Egineering College
06.2010
Skills
- Customer Service
- Microsoft outlook
- Microsoft products:Excel,Word,Powerpoint, MS Office
- Advanced excel
- Business Intelligence
- Good with Sage software
- Good relationship building skills
- Good problem solving skills
- Good listener
- Quick learner
Languages
English
Malayalam
Hindi
Timeline
Data Analyst
Cencora
03.2023 - Current
Customer Service Representative
AmerisourceBergen
01.2022 - 02.2023
Customer Service Representative Administrator
AmerisourceBergen
10.2021 - 12.2021
Warehouse Associate/order Picker
Innomar Strategies
03.2020 - 10.2021
Packaging Operator
Accuristix
07.2018 - 09.2018
Customer Service Representative
Reliance Home Comfort
04.2018 - 12.2019
Bachelor Of Information Technology - Software Engineering
AWH Egineering College