Summary
Overview
Work History
Education
Skills
Timeline
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Shfaly Behl

Winnipeg

Summary

Motivated and detail-oriented professional with a strong academic background in commerce, computer applications, and systems engineering. Experienced in customer service and data analysis roles in the United States, with a demonstrated ability to deliver insights and solutions. Adept at utilizing data tools and software to improve decision-making and optimize operations. Seeking to contribute analytical skills and technical expertise in a dynamic and challenging environment.

Overview

2
2
years of professional experience

Work History

Data Analyst

BPC Investment Inc.
05.2024 - 07.2025
  • - Collected, processed, and analyzed data to support business decisions.
  • - Created dashboards and reports using data visualization tools.
  • - Worked with large datasets to uncover trends and performance metrics.
  • Utilized data visualization tools to effectively communicate business insights.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
  • Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.

Customer Service Representative

Converse Systems Inc.
04.2023 - 05.2024
  • - Provided excellent support and solutions to customers via phone and email.
  • - Assisted in troubleshooting product issues and resolving customer concerns.
  • - Maintained detailed records of customer interactions and feedback.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Master of Science - Systems and Application Engineering

University of North America
VIRGINIA , USA
01.2023

Master of Business Administration (MBA) - undefined

I.K. Gujral Punjab Technical University
01.2020

Post Graduate Diploma - Computer Applications

Guru Nanak Dev University
01.2018

Bachelor of Commerce - undefined

Guru Nanak Dev University
01.2017

Skills

  • - Data Analysis and Visualization
  • - Microsoft Excel, SQL, and Power BI
  • - Customer Service and Communication
  • - Problem Solving and Critical Thinking
  • - Team Collaboration and Adaptability
  • - CRM Tools and Data Reporting
  • - Technical Support and Troubleshooting
  • Excel functions
  • Data analysis
  • Data visualization and presentations
  • SQL
  • Data cleaning
  • Analytical problem solving
  • Database management
  • Data modeling
  • Report preparation
  • Report writing
  • Data storytelling
  • Database maintenance
  • Microsoft Access
  • Query tools
  • Customer service
  • Critical thinking
  • Data entry
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Complaint resolution
  • Customer satisfaction measurement
  • Microsoft outlook
  • Product knowledge
  • Paperwork processing
  • Documentation
  • Administrative support

Timeline

Data Analyst

BPC Investment Inc.
05.2024 - 07.2025

Customer Service Representative

Converse Systems Inc.
04.2023 - 05.2024

Master of Business Administration (MBA) - undefined

I.K. Gujral Punjab Technical University

Post Graduate Diploma - Computer Applications

Guru Nanak Dev University

Bachelor of Commerce - undefined

Guru Nanak Dev University

Master of Science - Systems and Application Engineering

University of North America

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Shfaly Behl