Shfaly Behl
Winnipeg
Summary
Motivated and detail-oriented professional with a strong academic background in commerce, computer applications, and systems engineering. Experienced in customer service and data analysis roles in the United States, with a demonstrated ability to deliver insights and solutions. Adept at utilizing data tools and software to improve decision-making and optimize operations. Seeking to contribute analytical skills and technical expertise in a dynamic and challenging environment.
Overview
2
2
years of professional experience
Work History
Data Analyst
BPC Investment Inc.
Elk Grove, CA, United States
05.2024 - 07.2025
- - Collected, processed, and analyzed data to support business decisions.
- - Created dashboards and reports using data visualization tools.
- - Worked with large datasets to uncover trends and performance metrics.
- Utilized data visualization tools to effectively communicate business insights.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
Customer Service Representative
Converse Systems Inc.
Sacramento, CA, United States
04.2023 - 05.2024
- - Provided excellent support and solutions to customers via phone and email.
- - Assisted in troubleshooting product issues and resolving customer concerns.
- - Maintained detailed records of customer interactions and feedback.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Master of Science - Systems and Application Engineering
University of North America
VIRGINIA , USA01.2023
Master of Business Administration (MBA) - undefined
I.K. Gujral Punjab Technical University
01.2020
Post Graduate Diploma - Computer Applications
Guru Nanak Dev University
01.2018
Bachelor of Commerce - undefined
Guru Nanak Dev University
01.2017
Skills
- - Data Analysis and Visualization
- - Microsoft Excel, SQL, and Power BI
- - Customer Service and Communication
- - Problem Solving and Critical Thinking
- - Team Collaboration and Adaptability
- - CRM Tools and Data Reporting
- - Technical Support and Troubleshooting
- Excel functions
- Data analysis
- Data visualization and presentations
- SQL
- Data cleaning
- Analytical problem solving
- Database management
- Data modeling
- Report preparation
- Report writing
- Data storytelling
- Database maintenance
- Microsoft Access
- Query tools
- Customer service
- Critical thinking
- Data entry
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Client relations
- Complaint resolution
- Customer satisfaction measurement
- Microsoft outlook
- Product knowledge
- Paperwork processing
- Documentation
- Administrative support
Timeline
Data Analyst
BPC Investment Inc.
05.2024 - 07.2025
Customer Service Representative
Converse Systems Inc.
04.2023 - 05.2024
Master of Business Administration (MBA) - undefined
I.K. Gujral Punjab Technical University
Post Graduate Diploma - Computer Applications
Guru Nanak Dev University
Bachelor of Commerce - undefined
Guru Nanak Dev University
Master of Science - Systems and Application Engineering
University of North America