Reshma Vellappillil Mukundan
Cambridge,ON
Summary
Proven leader and strategic thinker, adept at boosting sales and operational efficiency, evidenced by a 20% revenue increase at BT Colours. Excelled in project management and customer service, blending technical proficiency with exceptional communication skills to meet and exceed business goals. Skilled in leveraging digital tools
Overview
3
3
years of professional experience
Work History
Assistant Manager
BT Colours
2022.06 - 2024.07
- Directed and led a team to drive productivity and efficiency, enhancing front-end operations and customer satisfaction.
- Implemented inventory control measures to manage stock levels and meet customer demand, maintaining inventory accuracy.
- Assisted in evaluating employee performance, initiating improvement plans, and organizing schedules to optimize business operations.
- Developed strategies with the store manager to achieve sales and profit goals, contributing to a 20% increase in store revenue.
- Secured revenue and monitored transactions, ensuring accurate deposits and compliance with company policies.
Business Analyst
Blueline IT Solutions
2021.07 - 2022.06
- Managed projects, serving as a primary liaison between clients and internal teams to ensure goals and deadlines were met.
- Analyzed user requirements and business processes, developing optimization strategies and creating dashboards for informed decision-making.
- Prepared detailed reports on financial and business performance, facilitating data-driven decisions and strategic planning.
Education
Postgraduate Diploma in Information Technology - B - Computer Science
Conestoga College
Kitchener08.2022
Bachelor of Science - Computer Science
SNGC Engineering College
Kochi,India08.2018
Skills
- Customer Service Excellence: Proven ability to connect with customers and resolve issues efficiently.
- Sales and Performance Tracking: Experienced in driving sales, monitoring performance, and contributing to team targets.
- Technical Proficiency: Skilled in digital tools and self-service options; proficient with Windows, MacOS, Linux, and Microsoft Office Suite.
- Time Management & Organization: Effective in prioritizing tasks and managing time to meet deadlines and operational demands.
- Communication: Strong verbal and written communication skills, able to explain complex concepts clearly.
- Project Management: Capable of managing projects, analyzing requirements, and implementing strategies for improvement.
Languages
English
Native or Bilingual
Hindi
Professional Working
Software
Microsoft office suite
Google workspace
Microsoft teams
Power BI
SurveyMonkey
Salesforce
Timeline
Assistant Manager
BT Colours
2022.06 - 2024.07
Business Analyst
Blueline IT Solutions
2021.07 - 2022.06
Postgraduate Diploma in Information Technology - B - Computer Science
Conestoga College
Bachelor of Science - Computer Science
SNGC Engineering College
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