Rennie Innes
Corberrie,NS
Summary
Professional therapist with extensive hands-on experience in delivering therapeutic and relaxing treatments. Strong foundation in anatomy and physiology, adept at tailoring sessions to meet client needs and improve overall well-being. Known for excellent team collaboration and flexibility in adapting to changing demands. Renowned for compassionate approach, strong communication skills, and focus on achieving tangible results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Reflexologist
Brantford Therapeutic Massage Clinic
11.2016 - 10.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Collaborated with other healthcare professionals to develop comprehensive wellness plans for clients.
- Provided exceptional customer service, responding promptly to inquiries and resolving any concerns professionally.
- Increased overall well-being of clients by addressing physical, emotional, and mental aspects during sessions.
- Ensured cleanliness and sanitation standards were upheld consistently throughout the treatment space for client safety and comfort.
- Managed appointment scheduling efficiently, optimizing available time slots for maximum productivity without sacrificing quality of care.
- Stimulated energy flow along medians to channel body healing responses.
- Improved client satisfaction by providing customized reflexology treatments tailored to individual needs.
- Cultivated a positive atmosphere within the treatment space, addressing any issues promptly and professionally to maintain client satisfaction.
- Established a loyal clientele base through consistent high-quality service and personalized care.
- Enhanced client relaxation with calming techniques and soothing ambiance in the treatment room.
- Educated clients on the benefits of reflexology and self-care techniques for continued health improvement.
- Demonstrated excellent communication skills while conducting initial consultations to determine client needs accurately.
- Maintained thorough records of client progress, ensuring continuity of care across multiple sessions.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Registered Massage Therapist
Brantford Therapeutic Massage Clinic
04.2014 - 10.2024
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Demonstrated expertise in prenatal massage techniques to provide safe relief for expectant mothers experiencing pregnancy-related discomforts.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Utilized myofascial release techniques to alleviate tension headaches caused by chronic stress or poor posture habits among office workers.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Enhanced treatment outcomes by incorporating various massage techniques and modalities, such as deep tissue, Swedish, and sports massage.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients recovering from injuries or managing chronic pain conditions.
- Assisted elderly clients in maintaining mobility and reducing pain levels through gentle stretching exercises combined with soothing therapeutic touch.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Provided targeted lymphatic drainage massages for clients recovering from surgery, promoting faster healing and reduced swelling.
- Offered reflexology treatments to clients seeking relief from foot pain or general stress, using precise pressure techniques on specific points of the feet.
- Delivered therapeutic massages targeting specific muscle groups for post-operative patients as part of their rehabilitation process.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Collaborated with other healthcare professionals to develop treatment plans.
- Maintained accurate and up-to-date client records.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed clients to determine appropriate massage techniques to apply.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Educated clients on benefits of massage and recommended home care techniques.
Production Assistant - Pagination
The Mississauga News
01.1994 - 01.2008
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Facilitated clear communication between departments, ensuring smooth production operations.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Improved team morale and productivity with regular coordination meetings and clear communication.
- Increased production team's ability to meet tight deadlines by efficiently managing script and storyboard changes.
- Facilitated communication between different production departments, ensuring all team members were informed of updates.
Education
No Degree - Computer Studies
Sheridan College
Oakville, ONNo Degree - Liberal Arts
Mcmaster University
Hamilton, ONCertified Foot Reflexologist - Reflexology
Ontario College of Reflexology
Brantford11-2016
RMT - Massage Therapy
Canadian College of Massage And Hydrotherapy
Cambridge, ON10-2011
Skills
- Self-motivation and discipline
- Critical thinking
- Active listening
- Stress reduction techniques
- Documentation and record keeping
- Pain management strategies
- Interpersonal relationship building
- Customized treatment planning
- Client assessment
- Anatomy and physiology
- Physical strength
- Front desk management
- Reflexology
- Client retention
- Strong manual dexterity
- Clinical assessment
- Professional ethics
- Swedish massage
- Stretching techniques
- Stress relief massage
- Myofascial release
- Deep tissue massage
- Prenatal massage
- Range of motion testing
- Injury rehabilitation
- Lymphatic drainage
- Pathology knowledge
- Neuromuscular therapy
- Soft tissue manipulation
- Therapeutic exercise
- Trigger point therapy
Accomplishments
I worked in the foremost multi-disciplinary therapeutic clinic in Brantford, Ontario for over 10 years, with 9 colleagues, where we happily treated an average of 60 people a day.
Although I am 60 years old, I have had a long career in Corporate jobs and discovering Massage Therapy was a revelation to me. I never knew I could be happy in the workplace or that work could be rewarding outside of financial considerations.
I went back to full-time college at 45 years old with a four year old child at home. It was the most difficult journey of my life and it was entirely worth it. With unceasing hard work, I graduated top of my class with a grade of over 93%.
I truly love being an RMT - this is the best job I've ever had and I want to continue doing this until I have to stop. Because of my commitment to fitness, I expect to work for a very long time.
As senior RMT at the clinic in Brantford, I was dedicated to treating a team of regular clients whom I miss very much, and many of whom I am still in regular contact with. I am proud to have been part of so many diverse people's health journeys, and to have positively affected so many lives.
In order to expand my health care knowledge and offer my clients more, I chose to become a Reflexologist while maintaining my practice as an RMT and have been able to treat in two separate capacities since 2016. The modalities work well together.
Because Brantford is one of Ontario's fastest growing cities, I worked daily with people of all ages, from all over the world, who spoke many different languages, and who had had very different life experiences. It was challenging, and exhilarating.
I would consider making the difficult career transition from newspaper paginator to RMT to be my finest accomplishment. Except for my son!
Languages
English
Native or Bilingual
French
Elementary
Certification
- Registered Massage Therapist (RMT) - Ontario Associations or Regulatory Bodies.
- Certified Foot Reflexologist
Interests
- Avid Reader
- Yoga
- Gardening
- Dancing
- Biking
- Rowing
- Running
- Pilates
- Sewing
- Weaving
- Antiques
- Old houses
Timeline
Reflexologist
Brantford Therapeutic Massage Clinic
11.2016 - 10.2024
Registered Massage Therapist
Brantford Therapeutic Massage Clinic
04.2014 - 10.2024
Production Assistant - Pagination
The Mississauga News
01.1994 - 01.2008
- Registered Massage Therapist (RMT) - Ontario Associations or Regulatory Bodies.
- Certified Foot Reflexologist
No Degree - Computer Studies
Sheridan College
No Degree - Liberal Arts
Mcmaster University
Certified Foot Reflexologist - Reflexology
Ontario College of Reflexology
RMT - Massage Therapy
Canadian College of Massage And Hydrotherapy
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