Reni Preston
Winnipeg
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Manitoba Blue Cross
09.2023 - 01.2024
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Sales Associate
La Vie En Rose
04.2023 - 09.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Clinical Office Assistant
Sweet Life Family Chiropractic And Wellness Centre
05.2023 - 06.2023
- Received and routed messages or documents such as laboratory results to appropriate staff.
- Managed mail sorting, filing and photocopying.
- Collected payment for services rendered, operated cash register and maintained accurate till.
- Determined source of payment by verifying program eligibility in government or insurance plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Administrative Assistant
Ministry Of Energy And Mineral Resources
02.2018 - 03.2020
- Executed record filing system to improve document organization and management.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Managed relational database to store information for reference, reporting and analysis.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled office meetings and client appointments for staff teams.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Team Lead, Volunteer
Big Brothers Big Sisters Winnipeg
11.2021 - Current
- Reported on updates to project specifications and progress.
- Volunteered with team members to help make measurable differences for the children.
- Minimized resource and time losses by addressing volunteer or production issue directly and implementing timely solutions.
- Adhered to BBBS procedures and instructions to maintain safety for program participants and other volunteers.
- Met with other volunteers and program leaders to discuss new services.
- Responded to questions from customers and community members.
Education
Bachelor of Social Work - Social Work
University of Manitoba
Winnipeg, MB11.2027
High School Diploma -
Babcock University High School
Nigeria07.2020
Skills
- First Aid and AED, CPR
- Smart Choices Certification
- Food Handler's Training
- Exceptional Organizational Skills
- Schedule Management
- Client Service and Support
- Effective Communication Skills
- Analytical Thinking
- Daily Workflow Improvement
Timeline
Administrative Assistant
Manitoba Blue Cross
09.2023 - 01.2024
Clinical Office Assistant
Sweet Life Family Chiropractic And Wellness Centre
05.2023 - 06.2023
Sales Associate
La Vie En Rose
04.2023 - 09.2023
Team Lead, Volunteer
Big Brothers Big Sisters Winnipeg
11.2021 - Current
Administrative Assistant
Ministry Of Energy And Mineral Resources
02.2018 - 03.2020
Bachelor of Social Work - Social Work
University of Manitoba
High School Diploma -
Babcock University High School
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