THERESA COLLINS
Customer Service/Business Development
Winnipeg,MB
Summary
A dynamic and results-oriented professional with extensive experience in diverse roles spanning business development, sales, and program administration within the healthcare, pharmaceutical, and bioscience sectors. Demonstrated success in driving revenue growth, fostering strategic partnerships, and promoting industry awareness through innovative training and development initiatives. Skilled in relationship building, consultative selling, and territory management, with a proven ability to effectively communicate complex concepts and build consensus among diverse stakeholders. A motivated self-starter with a commitment to continuous learning and professional development, adept at thriving in fast-paced environments and delivering measurable results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Manitoba Blue Cross
11.2024 - Current
- Working both in telephone centre and customer service walk-in centre to provide information on MBC services and products.
- Process and assist with claims in person, on the phone and online.
- Advise and answer questions and concerns regarding member policies for Employee Health Benefits, as well as Travel Health policies.
- Accurately enter data and work with MBC team to update changes and requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Peer Support
Canadian Mental Health Association
01.2024 - 10.2024
- Cultivate strong, empathetic relationships with community members, building trust and rapport to effectively support individuals with mental health and/or substance use disorder diagnoses.
- Connect clients with a wide range of community resources, leveraging a network of contacts to provide comprehensive support and services.
- Maintain accurate and confidential records of client interactions, demonstrating attention to detail and organizational skills essential for effective case management.
Business Coach & Consultant
20/20 Vision Consulting & Coaching
07.2020 - 04.2024
- Developed and delivered comprehensive training programs on effective communication, enhancing team collaboration and boosting overall productivity.
- Successfully implemented conflict resolution strategies, resulting in a significant reduction in workplace disputes and improved employee satisfaction.
- Cultivated a positive workplace culture by designing and facilitating workshops, which led to higher employee engagement, retention and improved awareness of Workplace Mental Health and Wellness.
- Developed and executed customized consulting plans tailored to the specific needs of small businesses, leading to measurable improvements in operational efficiency and business growth.
Workplace Facilitator (Contract)
Manitoba Association for Rights & Liberties
01.2023 - 01.2023
- Spearheaded engaging and interactive workshops on critical topics such as anti-racism, diversity and inclusion, and anti-oppression, effectively capturing and maintaining audience interest.
- Tailored workshop content to resonate with diverse audiences, including corporate teams, educational institutions, and community groups, showcasing adaptability and a keen understanding of audience needs.
Workforce & Programs Administrator (Contract)
Bioscience Association Manitoba
01.2023 - 01.2023
- Leveraged strong networking and relationship-building skills to expand the association's membership base, cultivating partnerships with key stakeholders and industry influencers to promote growth and sustainability within the bioscience community.
- Executed strategic marketing campaigns and outreach efforts to promote association programs and events, to reach and engage targeted audiences.
- Managed administrative tasks related to program logistics, budgeting, and reporting, ensuring seamless execution and accountability for program outcomes and deliverables.
Territory Manager / Technical Sales Representative
McCarthy & Sons
01.2007 - 06.2019
- Promoted a diverse range of pharmaceuticals, hospital consumables, and medical equipment across Manitoba, Saskatchewan, and Northwestern Ontario, effectively penetrating target markets and driving sales growth within veterinary facilities.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Technical Sales Representative
Merial Canada (now Boehringer Ingelheim)
01.2001 - 09.2006
- Promoted a diverse range of pharmaceuticals, topical products and vaccines to veterinary hospitals across Manitoba, Saskatchewan, and Northwestern Ontario, effectively penetrating target markets and driving sales growth within these veterinary facilities.
- Delivered comprehensive training sessions, lunch and learns, and sales presentations to veterinary facilities, equipping staff with the knowledge and skills needed to effectively use and understand products in their practice.
- Effectively managed a large territory independently including scheduling appointments, sales reporting, budgeting, attending conferences and trade shows, event and conference planning, and attending professional development courses to improve product knowledge.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Education
Certificate - Indigenous Studies
University of Alberta
Edmonton, AB03-2022
Workplace Health and Performance Ambassador -
Wellness Works Canada
Edmonton, AB03-2022
Mental Health First Aid -
Canadian Mental Health Commission
Toronto, ON02-2020
Dimensions of Professional Selling
Jack Carew
United StatesSkills
- Relationship Building
- Business Development
- Team Collaboration
- Conflict Resolution
- Territory Management
- Negotiation
- Adaptability
- Problem-solving
- Critical Thinking
- Presentation Skills
- Attention to Detail
- Time Management
Languages
English
Full Professional
Timeline
Customer Service Representative
Manitoba Blue Cross
11.2024 - Current
Peer Support
Canadian Mental Health Association
01.2024 - 10.2024
Workplace Facilitator (Contract)
Manitoba Association for Rights & Liberties
01.2023 - 01.2023
Workforce & Programs Administrator (Contract)
Bioscience Association Manitoba
01.2023 - 01.2023
Business Coach & Consultant
20/20 Vision Consulting & Coaching
07.2020 - 04.2024
Territory Manager / Technical Sales Representative
McCarthy & Sons
01.2007 - 06.2019
Technical Sales Representative
Merial Canada (now Boehringer Ingelheim)
01.2001 - 09.2006
Certificate - Indigenous Studies
University of Alberta
Workplace Health and Performance Ambassador -
Wellness Works Canada
Mental Health First Aid -
Canadian Mental Health Commission
Dimensions of Professional Selling
Jack Carew
Similar Profiles
Mary OliverosMary Oliveros
Claims Representative at Manitoba Blue CrossClaims Representative at Manitoba Blue Cross
Reni PrestonReni Preston
Administrative Assistant at Manitoba Blue CrossAdministrative Assistant at Manitoba Blue Cross
Anne-Marie CooperAnne-Marie Cooper
Employee Advisory Service Representative at Manitoba HydroEmployee Advisory Service Representative at Manitoba Hydro
Amanda LusignanAmanda Lusignan
Disability Support Professional at Trailblazers Life ChoicesDisability Support Professional at Trailblazers Life Choices
Anmol KaurAnmol Kaur
Logistics Assistant at Bassano Transloading INCLogistics Assistant at Bassano Transloading INC