Summary
Overview
Work History
Education
Skills
Timeline
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Renee Stephenson

Brampton

Summary

Over 10+ years within the aviation industry, providing exceptional customer service skill. Proven to work well under pressure. Ability to check-in, boarding and resolving passengers issues. Knowledge in computer technology. Easy to adapt and learn new skills. Excellent communication and team play skills

Overview

15
15
years of professional experience

Work History

Passenger Service Lead/Administrator

Menzies Aviation
10.2018 - Current
  • Lead a team of Passenger Service Agents
  • Promptly handle all costumer service complaints
  • Lead by example
  • Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirement
  • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies
  • Supporting flights operations by managing administrative tasks, coordinating with various departments, and ensuring smooth operations.
  • Coordinating crew flights, accommodation, and transfers.
  • Preparing and maintains flight reports and records.

Passenger Service Supervisor

Sunwing Airlines
12.2021 - 12.2023
  • Oversees customer service operations within the airport
  • Addressing passengers concerns and issues.
  • Following Airline policies and procedures
  • Provide exceptional customer service as per airline standards
  • Cooperate with ground handling team.


Baggage Handler/Customer Service

TBH
12.2012 - 01.2020
  • Assist passenger with suitcases
  • Assist CBP/CBSA with Baggage recalls
  • Provide excellent customers service for airlines passengers

Deputy Returning Officer

Elections Canada
01.2011 - 01.2019
  • Worked both Municipal and Provincial Elections
  • Ensure electors provide satisfying proof of identity and address before voting
  • Ensure that poll clerk and candidates representatives follow rules and procedure
  • Count ballots

Customer Service Agent

Servisair
11.2011 - 12.2012
  • Company Overview: Thomas Cook Airline, Caribbean Airline, Air Transat
  • Check in passengers
  • Process passport information accurately
  • Board passengers onto aircraft
  • Make sure flight is secure before take off
  • Greet passengers with a positive attitude and in a professional manner
  • Thomas Cook Airline, Caribbean Airline, Air Transat

Cast Member

Silver City Brampton
08.2010 - 10.2012
  • Guest services
  • Maintain a clean and safe environment
  • Ensure customer satisfaction through paying attention to details

Education

Certificate - Personal Support Worker

Toronto International School OF Business

Diploma - Police Foundation

Sheridan Institute of Technology and Advanced Learning
Toronto, ON

Ontario Secondary School Diploma -

St Marguerite DYouville
Brampton, Ontario

Skills

  • Valid Airport Security Clearance (Purple Pass)
  • Leadership
  • Proficient with Microsoft Office applications
  • Database Management
  • Conflict resolution
  • Team player
  • Strong communication
  • Ability to interpret complex concepts
  • Customer service
  • Adaptability
  • Ability to work under pressure
  • Time management
  • Time Management Skills

Timeline

Passenger Service Supervisor

Sunwing Airlines
12.2021 - 12.2023

Passenger Service Lead/Administrator

Menzies Aviation
10.2018 - Current

Baggage Handler/Customer Service

TBH
12.2012 - 01.2020

Customer Service Agent

Servisair
11.2011 - 12.2012

Deputy Returning Officer

Elections Canada
01.2011 - 01.2019

Cast Member

Silver City Brampton
08.2010 - 10.2012

Diploma - Police Foundation

Sheridan Institute of Technology and Advanced Learning

Ontario Secondary School Diploma -

St Marguerite DYouville

Certificate - Personal Support Worker

Toronto International School OF Business

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