Dedicated and adaptable professional with a proven ability to thrive in fast-paced environments while maintaining a strong customer focus. Skilled at adjusting to changing job demands and varying work schedules. Dependable team player with exceptional interpersonal and communication skills. Highly organized with strong attention to detail. Experienced in engaging effectively with the public, collaborating with peers, and assisting others. Enthusiastic and resourceful, bringing a strong work ethic and motivation consistently.
Provided operational oversight and support to Supervisors managing carousel
operations, baggage road crews, and airside support teams across Terminals 1 and
Terminal 3.
Conducted daily safety and quality inspections and audits to ensure regulatory
compliance.
Prepared detailed shift reports and communicated operational updates to senior
leadership teams.
Managed staff scheduling and allocated responsibilities based on availability and
operational needs.
Enforced operational protocols and safety procedures to reduce risks and maintain a
safe work environment.
Demonstrated thorough knowledge of airside layouts operating vehicles to
designated gates and areas in Terminals 1 and 3 to support operations.
Supported airline partners with baggage-related concerns, including tracking,
reconciliation, and issue resolution.
Supervised carousel baggage handlers in Terminal 3, ensuring timely removal of luggage
from belts to prevent jams and maintain organized passenger pick-up areas.
Monitored daily team performance to maintain safety, quality, and service standards.
Conducted routine safety inspections and communicated operational updates to Duty
Managers.
Trained new staff on standard operating procedures and workplace safety protocols.
Responded promptly to customer inquiries and resolved issues to maintain high service
standards.
Strong analytical and research skills
First Aid CPR
Supervisor Health and safety Awareness
WHMIS
Worker Health and safety Awarness
Elevator Access Control