Socializing
Renee Ezibe
customer service
2000 Sheppard Avenue West Toronto,ON
Summary
I am very dependable, reliable, and highly motivated to learn new things in order to adapt within any workplace. With my upbeat, bubbly personality I am gifted at working with all types of personalities as well as gaining customer trust and loyalty. A hardworking, determined, detail-oriented team player with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Blackjack Dealer
CNE Casino
210 Princess Boulevard, Toronto, ON M6K 3C3
05.2022 - 09.2022
- Assisted players with placing bets, educating on game rules to increase understanding.
- Collaborated closely with surveillance staff to identify suspicious activity or irregularities in play patterns at the table.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Improved game flow with consistent attention to detail when dealing cards, paying bets, or collecting losses from players.
- Monitored players behavior, taking appropriate action against rule violations.
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Crew Trainer
McDonald's Restaurant
5453 Dundas Street West, Toronto, ON M9B 1B5
03.2016 - 08.2017
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
- Trained and mentored a number of new personnel hired to fulfill various roles.
Call Center Representative
Voice Logic
334 Munster Avenue #100 Etobicoke, ON M8Z 3C5
09.2016 - 06.2017
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Executed outbound calls and converted a portion of calls into sales.
Drive-Thru Cashier
Dairy Queen Store
2620 Islington Avenue Etobicoke, ON M9V 2X3
02.2016 - 07.2016
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Education
High School Diploma -
Monsignor Percy Johnson Catholic High School
2170 Kipling Avenue, Toronto, ON M9W 4K906.2018
Skills
- Accelerated learner
- Work well under pressure
- Excellent customer service
- Cash Handling
- Flexible and Adaptable
- Attention to Detail
- Great Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Meeting new people
Expanding my knowledge
Fashion
Cosmetology/aesthetics
Culinary world
Nightlife
Timeline
Blackjack Dealer
CNE Casino
05.2022 - 09.2022
Call Center Representative
Voice Logic
09.2016 - 06.2017
Crew Trainer
McDonald's Restaurant
03.2016 - 08.2017
Drive-Thru Cashier
Dairy Queen Store
02.2016 - 07.2016
High School Diploma -
Monsignor Percy Johnson Catholic High School