Sunny Lo
Moose Jaw,SK
Summary
Experienced and dependable customer service professional with over 5 years in retail, telecom, and food service, including supervisory roles. Proven skills in guest interaction, conflict resolution, and accurate cash handling. Known for staying calm under pressure and delivering a positive guest experience. Quick to learn new systems, promotions, and procedures.
Overview
5
5
years of professional experience
Work History
Blackjack Dealer
SaskGaming
10.2025 - Current
- Dealing blackjack hands efficiently, ensuring compliance with gaming regulations and house rules.
- Managing game flow, providing an engaging experience while maintaining a professional demeanor.
- Monitoring player behavior to detect suspicious activities and uphold casino integrity.
- Assisting in resolving disputes between players, promoting a fair gaming environment through effective communication.
Sales Associate
OSL
07.2022 - Current
- Providing in-depth customer support and mobile product recommendations.
- Developing strong observation and listening skills to identify customer needs.
- Operating till, handling cash and checking ID following store and vendor policy and compliance strictly.
- Reporting unusual behavior and incidents to supervisors, contributing to a secure retail environment.
Shift Supervisor
Subway
08.2023 - 08.2025
- Supervised store operations, ensured adherence to policies, and health compliance.
- Performed daily cash deposits, oversaw staff, and ensured operations run smoothly during high-traffic hours.
- Handled customer complaints calmly and professionally; maintained guest satisfaction.
- Managed and ordered inventory as per the need of the store.
Customer Service Specialist
Walmart
10.2020 - 06.2022
- Managed front-end service, like operating cash register, handling cash, returns, exchanges, and customer inquiries.
- Maintained a professional demeanor during challenging interactions.
- Assisted in managing store floor issues and worked closely with the security team during incidents.
Education
Business Diploma - Financial Services
Saskatchewan Polytechnic
Moose Jaw, SK04.2023
Skills
- Excellent Customer Service
- Conflict Resolution & De-escalation
- Team Collaboration
- Attention to Detail
- Ethical & Professional Conduct
- Fast Learner & Adaptable
- Effective Communication
- Supervisory & Leadership Experience
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Blackjack Dealer
SaskGaming
10.2025 - Current
Shift Supervisor
Subway
08.2023 - 08.2025
Sales Associate
OSL
07.2022 - Current
Customer Service Specialist
Walmart
10.2020 - 06.2022
Business Diploma - Financial Services
Saskatchewan Polytechnic