Renée Bowen
Summary
Motivated team member committed to contributing to business success. Experienced in providing high-quality service in a fast-paced environment. Focused on customer satisfaction and team productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behaviour Interventionist
Stepping Stones Consultants
03.2024 - Current
- Working with children diagnosed with autism spectrum disorder between the ages of five and thirteen.
- Using Applied Behaviour Analysis and Play-Based Therapy techniques to identify and help change potentially self-destructive or unhealthy behaviours.
- Behaviour is observable, and thus changeable by developing and implementing tailored intervention plans.
- Ability to work in a team; Extensive communication with families, school staff, behaviour consultants, etc. to make sure all needs are met.
Shift Leader
Old Yale Brewing
03.2023 - Current
- Resolving customer complaints or issues and offering thoughtful solutions to maintain customer satisfaction.
- Training new employees and delegating daily tasks and responsibilities.
- Preparing shift summary reports and communicating regularly on goals and progress.
- Maintaining a safe work environment and enforcement of safety procedures while being a member of the Health and Safety Team.
- Locking up the restaurant, as well as, ensuring all cash tills at the end of each night are balanced.
Server
Olive Garden
02.2022 - 02.2023
- Upstanding service at one of the busiest restaurants in BC.
- Certified and trusted trainer to new employees.
- Ability to work in a team of 50+ servers and stand out to management as hard working.
Coffee Barista
Muddy Waters Café
04.2019 - 12.2022
- First face at the counter creating a friendly atmosphere.
- Brewed and served coffee, tea and other alcoholic drinks according to company standards.
- Memorized recipes for specialty coffee beverages and new seasonal recipes for each month.
- Recommended products and tourist attractions around Harrison Hot Springs based on an understanding of individual customer needs and preferences.
Hostess
The Canadian Brewhouse
02.2017 - 03.2019
- Took reservations and to-go orders by phone, answered customer questions and gave notice of accurate wait times.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Collected information from arriving guests to seat groups or place them on waitlist.
- Answered guests questions about hours, seating and menu information.
Camp Counselor and Supervisor
Royal City Soccer Club
04.2016 - 01.2018
- Introduced games and drills, which helped students to better develop skill level.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor when necessary.
- Worked with children of varying age, interest, skill and developmental levels.
Hostess
Boston Pizza
12.2014 - 02.2017
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Packing takeout orders while working in position of food expeditor.
- Training individuals in similar positions as head host.
Education
Bachelor of Arts - Psychology
Trinity Western University
Langley, BC04.2022
High School Diploma -
Robert Bateman Secondary
Abbotsford, BC06.2017
Skills
- Customer Service and Communication
- Working with Children
- Individualized Education Plans
- Critical Thinking
- Friendly and Outgoing
- Time Management
- Active Listening
- Cash Handling
- Conflict Resolution
- Dependable and Responsible
- Flexible and Adaptable
- Team Leadership
Certification
- Serving it Right
- TCPS 2: CORE (Ethical Conduct for Research Involving Humans Course on Research Ethics)
Timeline
Behaviour Interventionist
Stepping Stones Consultants
03.2024 - Current
Shift Leader
Old Yale Brewing
03.2023 - Current
Server
Olive Garden
02.2022 - 02.2023
Coffee Barista
Muddy Waters Café
04.2019 - 12.2022
Hostess
The Canadian Brewhouse
02.2017 - 03.2019
Camp Counselor and Supervisor
Royal City Soccer Club
04.2016 - 01.2018
Hostess
Boston Pizza
12.2014 - 02.2017
Bachelor of Arts - Psychology
Trinity Western University
High School Diploma -
Robert Bateman Secondary
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