RENAE MCMASTER
Essex,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Senior Client Services Representative
Coral Medical Health Spa
Windsor, ON
11.2016 - Current
- Delivered comprehensive administrative and secretarial support, managing filing and correspondence tasks.
- Processed and tracked accounts payable and related invoices with high accuracy.
- Facilitated medical services and client treatments while training and supervising new hires.
- Conducted sales outreach and market research using tools like iContact.
- Oversaw daily inventory control and ensured compliance with health and safety regulations.
- Resolved guest concerns professionally, escalating issues to supervisors when necessary.
- Trained staff through performance reviews and regular pre-shift meetings.
Box Office Manager/Cast Trainer
Cineplex Entertainment
Windsor, ON
01.2008 - 01.2016
- Mentored newly hired employees to facilitate integration and boost performance.
- Conducted regular one-on-one meetings to evaluate employee performance and establish priorities.
- Executed comprehensive opening, closing, and shift change procedures to maintain operational standards.
- Addressed customer complaints promptly, ensuring satisfaction and policy compliance.
Education
BA - HONOURS ENGLISH LANGUAGE AND LITERATURE
UNIVERSITY OF WINDSOR
01.2013
Skills
- Microsoft Office proficiency
- Professional demeanor
- Effective communication
- Client rapport building
- Time management
- Inventory control
- Conflict resolution
References
References available upon request.
Timeline
Senior Client Services Representative
Coral Medical Health Spa
11.2016 - Current
Box Office Manager/Cast Trainer
Cineplex Entertainment
01.2008 - 01.2016
BA - HONOURS ENGLISH LANGUAGE AND LITERATURE
UNIVERSITY OF WINDSOR
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