Lynette Camacho
Toronto,ON
Summary
A results-oriented individual, who brings exceptional record of accomplishment in exceeding sales, service, and performance
targets. Have an in-depth understanding of products, services, and market conditions. A high-energy team player committed
to leveraging abilities to improve sales numbers and company success.
Overview
11
11
years of professional experience
Work History
Senior Client Services Representative
CIBC
Toronto, ON
07.2023 - Current
- Developed and maintained strong relationships and trust with a high-volume of diverse client base, resulting in a high overall client satisfaction rating and recurring client referrals
- Maintain accurate record-keeping with proactive attention to client information updates
- Collaborate with other departments to develop ways to increase client satisfaction and identify sales opportunities
- Respond proactively and positively to rapid change
- Recognize and prevented fraudulent activities and suspicious transactions
- Enforce compliance with bank regulations and policies to reduce financial risks
- Perform vault, alarm and door duties to facilitate opening and closing of operations
- Investigate staff out-of-balance conditions and instituted corrective procedures
- Answer customer questions and explained policies and procedures to solve problems and assist with complex transactions
- Comply with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes
- Responsible for banking centre treasury cash supply, organizing and maintaining accurate record of all cash flow
- Counting and verifying cash armored car deliveries and shipments, ensuring all tellers and branch are within branch holding limits
- Order and ship cash, ensuring that all tellers and branch are within branch holding limits
Client Service Representative
CIBC
Toronto, ON
06.2022 - 07.2023
- Process standard transactions for clients including servicing client accounts, accepting loan
payments, managing safety deposit boxes, sending and receiving international transfers and
handling business transactions - Help serve an average of 30 personal and commerical clients daily with a positive attitude and focus on customer satisfaction
- Cash customer checks, verify identification and check account balances in accordance with bank
policy - Respond to customer requests, offering excellent support and tailored recommendations to address needs
- Adhere to strict guidelines regarding financial and customer data to avoid breaches and information
misuse - Educated customers about billing, payment processing and support policies and procedures
- Mentor and train new tellers on bank procedures and customer service standards
- Served as a back-up headteller support for several months
Samsung Ambassador
Samsung
Toronto, ON
06.2019 - 04.2020
- Addressed and welcomed a high volume of guests to business per day, improving overall customer
service and engagement - Engaged with and acquired new customers to drive new business development
- Achieved sales goals by implementing targeted selling strategies
- Utilized skilled questions, perceptions, and empathy to uncover customers needs, guided
customers to the appropriate point of contact - Sold various products by explaining unique features and educating customers on use of devices
- Assisted with sales and management as required, such as assisting with processing cash, credit
and debit purchases and store merchandising - Built relationships and personalized future client development opportunities by collecting customer
data - Took on the responsibility of working on additional tasks during peak times to assist with store
operations - Assisted with daily opening and closing tasks to maintain clean, neat, and organized store
Stock Lead/Brand Ambassador
Old Navy
Toronto, ON
10.2017 - 06.2019
- Carried out duties within fast-paced retail environment, providing organized stocking methods and
plans - Assessed floor displays to restock merchandise
- Compared shipment contents with paperwork to support inventory accuracy and records
management - Assisted in visual merchandising and promotional signage according to brand expectations served
as an auxiliary team lead, assisted manager with tasks as needed
Guest Services Representative
CN Tower
Toronto, ON
10.2013 - 10.2018
- Conducted presentations to a high-volume of guests during elevator ascent/descent; provided
information and upsold additional CN Tower amenities - Managed customer complaints and rectified issues to complete satisfaction
- Acted as a first point of contact for guests and ensured guests received genuine and superior
customer - Addressed customer complaints making sure guest needs were satisfied
- Mentored and trained new employees to deliver outstanding service
Education
No Degree - Business Marketing
George Brown College
Toronto05-2022
Skills
- 13 years' experience providing excellent customer service
- Sales expertise
- Relationship selling
- Comfortable working in a team-based, fast-paced
environment
- Proficient knowledge of Microsoft Office and Google Docs
- Fraud prevention
- Fluent in Portuguese and English
- Issue and Complaint Resolution
Timeline
Senior Client Services Representative
CIBC
07.2023 - Current
Client Service Representative
CIBC
06.2022 - 07.2023
Samsung Ambassador
Samsung
06.2019 - 04.2020
Stock Lead/Brand Ambassador
Old Navy
10.2017 - 06.2019
Guest Services Representative
CN Tower
10.2013 - 10.2018
No Degree - Business Marketing
George Brown College