Lynette Camacho
Toronto,ON
Summary
A results-oriented individual, who brings exceptional record of accomplishment in exceeding sales, service, and performance
targets. Have an in-depth understanding of products, services, and market conditions. A high-energy team player committed
to leveraging abilities to improve sales numbers and company success.
Overview
11
11
years of professional experience
Work History
Senior Client Services Representative
CIBC
07.2023 - Current
- Developed and maintained strong relationships and trust with a high-volume of diverse client base, resulting in a high overall client satisfaction rating and recurring client referrals
- Maintain accurate record-keeping with proactive attention to client information updates
- Collaborate with other departments to develop ways to increase client satisfaction and identify sales opportunities
- Respond proactively and positively to rapid change
- Recognize and prevented fraudulent activities and suspicious transactions
- Enforce compliance with bank regulations and policies to reduce financial risks
- Perform vault, alarm and door duties to facilitate opening and closing of operations
- Investigate staff out-of-balance conditions and instituted corrective procedures
- Answer customer questions and explained policies and procedures to solve problems and assist with complex transactions
- Comply with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes
- Responsible for banking centre treasury cash supply, organizing and maintaining accurate record of all cash flow
- Counting and verifying cash armored car deliveries and shipments, ensuring all tellers and branch are within branch holding limits
- Order and ship cash, ensuring that all tellers and branch are within branch holding limits
Client Service Representative
CIBC
06.2022 - 07.2023
- Process standard transactions for clients including servicing client accounts, accepting loan
payments, managing safety deposit boxes, sending and receiving international transfers and
handling business transactions - Help serve an average of 30 personal and commerical clients daily with a positive attitude and focus on customer satisfaction
- Cash customer checks, verify identification and check account balances in accordance with bank
policy - Respond to customer requests, offering excellent support and tailored recommendations to address needs
- Adhere to strict guidelines regarding financial and customer data to avoid breaches and information
misuse - Educated customers about billing, payment processing and support policies and procedures
- Mentor and train new tellers on bank procedures and customer service standards
- Served as a back-up headteller support for several months
Samsung Ambassador
Samsung
06.2019 - 04.2020
- Addressed and welcomed a high volume of guests to business per day, improving overall customer
service and engagement - Engaged with and acquired new customers to drive new business development
- Achieved sales goals by implementing targeted selling strategies
- Utilized skilled questions, perceptions, and empathy to uncover customers needs, guided
customers to the appropriate point of contact - Sold various products by explaining unique features and educating customers on use of devices
- Assisted with sales and management as required, such as assisting with processing cash, credit
and debit purchases and store merchandising - Built relationships and personalized future client development opportunities by collecting customer
data - Took on the responsibility of working on additional tasks during peak times to assist with store
operations - Assisted with daily opening and closing tasks to maintain clean, neat, and organized store
Stock Lead/Brand Ambassador
Old Navy
10.2017 - 06.2019
- Carried out duties within fast-paced retail environment, providing organized stocking methods and
plans - Assessed floor displays to restock merchandise
- Compared shipment contents with paperwork to support inventory accuracy and records
management - Assisted in visual merchandising and promotional signage according to brand expectations served
as an auxiliary team lead, assisted manager with tasks as needed
Guest Services Representative
CN Tower
10.2013 - 10.2018
- Conducted presentations to a high-volume of guests during elevator ascent/descent; provided
information and upsold additional CN Tower amenities - Managed customer complaints and rectified issues to complete satisfaction
- Acted as a first point of contact for guests and ensured guests received genuine and superior
customer - Addressed customer complaints making sure guest needs were satisfied
- Mentored and trained new employees to deliver outstanding service
Education
No Degree - Business Marketing
George Brown College
Toronto05-2022
Skills
- 13 years' experience providing excellent customer service
- Sales expertise
- Relationship selling
- Comfortable working in a team-based, fast-paced
environment
- Proficient knowledge of Microsoft Office and Google Docs
- Fraud prevention
- Fluent in Portuguese and English
- Issue and Complaint Resolution
Timeline
Senior Client Services Representative
CIBC
07.2023 - Current
Client Service Representative
CIBC
06.2022 - 07.2023
Samsung Ambassador
Samsung
06.2019 - 04.2020
Stock Lead/Brand Ambassador
Old Navy
10.2017 - 06.2019
Guest Services Representative
CN Tower
10.2013 - 10.2018
No Degree - Business Marketing
George Brown College
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